Played games! I order something my wife a week passed and I got no tracking information. I emailed regarding it and was informed I had purchased a preorder item which I didn’t realize as that flag was small on the product. 2 weeks passed still heard nothing, so I emailed again and asked if I would receive before Christmas. I was told no we cannot guarantee that. I therefore asked for a cancellation and refund bc it was a Christmas gift. I never received a response to that however a couple hours after sending that I received an email that the label was created. So it’s not guaranteed a month out but within hours of requesting a refund a label is created. The status of the label a week later was still created and not shipped. So seems like the label was created to keep me at bay. I followed up after that week and asked for my cancellation and refund again and was told sorry it already shipped, even though it was still in label created status. Next day I finally get tracking information. Showing delivery in like 4-5 days. Then it was 2 days late which I know is on the shipping company but it was just the icing on the cake after a terrible experience with your company.