I had an issue with a bogo code so I sent a message immediately. I was told I could cancel the order and re order. Which I requested to have the order cancelled and I reordered to ensure I could get the boots in my size. The original order was never cancelled. And I emailed back and forth several times. Both orders shipped and now there is a restocking fee to return. So I paid full price for one order and half price for the second. And have 4 pairs of boots that I didn’t want and can’t afford to have double purchased. I so disappointed with the lack of assistance.