I have ordered 3 times from SFC 2/3 have been awesome experiences. My 3rd purchase was a bit rough, the inconsistency of following policy and their ads of what was pre-order and not, communication with staff, low quality in expensive items are why I've left 2 stars instead of 5. Although I understand business during a pandemic, that does not cover the fact you could order through an ad not knowing it was pre-order (even paid expedited shipping for the order I received almost 4 months later). My entire order was held until everything came in but eventually shipped separately (against policy) along with my second order. I have given this feedback before with no response on fixing the issues. Also if you don't reply super nicely to their emails they refuse to respond to you, even if they are completely wrong in their information they are providing. I eventually had to reach out to a worker via Facebook messenger.