I ordered multiple items in November. One of the items was a pre-order and I was told it would ship in January. The other two items were Christmas items. When I reached out asking when my Christmas items would ship I was told all my items would ship together. So I wouldn’t get my Christmas items until after Christmas. This was not listed on the website otherwise I would have just placed two separate orders. Then i was told mid January. Then it would be received in January, no one was helpful at all. Then, I got an email that SOME of my items had shipped. So if you had the ability to ship my items separately, why didn’t you do this before Christmas?? And at the end of all of this, I didn’t receive my pre-ordered item till February, after being told MANY times that it would be delivered in January.