Bought a dress that I tried to exchange. Exchange was approved so I sent the dress back. After several months and several unsuccessful attempts to get in contact with anybody helpful, I left a negative review on google because I never received the exchange. I finally started asking for a refund and only got “I’ll need to forward this to customer service.” Eventually left a 1-star review on google. Only then did someone actually reach out and *attempt* to rectify the situation. She tried to send me back my original purchase, still refused a refund, but I finally gave up and settled on some earrings. Then I got responses from a person who hadn’t been communicative for months saying I couldn’t get a refund. I wish I would have listened to all of the negative reviews and avoid this company, saving me time and money.