Unfortunately, I did not have a good experience with Southern Fried Chics and would give less than one star due to the response and way the matter was handled as I purchased the Harlow dress for my wedding. The dress was ordered on February 23, 2021, and shipped out to my location in Arkansas on March 1, 2021. I never received my dress and when the order still was not received over a month later I contacted the company on March 28th and asked how to fix the issue. The response was that my order was still in transit and I could file a claim with the Postal Service. Therefore, I had to file disputes and claims where necessary. Never once was there a refund offered or an option to have a new dress sent out to my location. On April 1, 2021, I received a notification from the company stating that the dress had been returned to their location. As I emailed back and forth with both Lataiva and Jaime, I informed them that I had filed a claim as I was instructed by Lataiva and that I didn't have another 36 + days to wait for another item to be lost in transit as it would not make it in time for my wedding. Rather than saying they would overnight the dress, their response to the whole situation was "Understandable". I have never been more disappointed in a company and would hate for this to happen to another bride or customer.