Bought 3 mystery bags one for $150 and 2 for $25. My $150 grab bag had the same things as one of my $25 bags. When I called it seemed as though they were going to help promptly. It's now been over a week. When I email they go unanswered, but I do hear back from them when I call (3 times now). Honestly, I just want to return the items and get a refund because this is insane. It also took over a MONTH to ship the products. I was promised a $10 store credit for the shipping delay and never received that either. I don't recommend them solely because of their customer service. Their products are okay, but not for the price.