I ordered bogo boots on 12/4 - only one pair came in. - called Customer service and sent web form on 12/21, no response to date. My second order was 2 pairs of boots advertised as suede but was not and one pair is defective. I emailed Customer service on 12/27, no response to date. I requested a return as well but was denied on 12/29. This order also had a squash blossom necklace that I discovered came in broken on 12/31. I emailed customer service about the necklace on 12/31 and no response to date. I am very disappointed in my SFC experience thus far and I would be very hard pressed to spend another dollar with SFC based on their lack of responsiveness, poor quality of products and misrepresentation of products in their marketing.