My first order from southern fried chicks was a pair of boots. The quality of the boots appeared to be great, but sadly they do not fit true to size. I wear an 11 and these seemed to fit more like a size 10 or 10 1/2. The website should state they run small. This will most likely be my first and last order from your site. I am highly disappointed with the return policy. I have to pay almost $8 to return a pair of boots that are not sized properly and then pay a restocking fee on top of that. I believe that is unfair due to the sizing of the shoe being out of my control. If they would have fit like a true 11 I would have gladly kept the boots.