The return/exchange system is non existent, so don’t even bother reaching out. I purchased 2 pairs of boots for over $400 and one pair did not fit. I also wasn’t 100% happy with the quality or craftsmanship for that much money. I reached out to customer service and was told I could not exchange them, return them, or get a store credit because I used a coupon. So now I am stuck with a $200+ pair of boots that do not fit. PLUS, 2 days later both pair of boots were $195 total!!! (I paid $430!!!!) Come on guys, you can do better than this as a brand and online boutique. I will NEVER purchase from your store again with the way things were handled.