The CEO lost site of customer service and I hate when a business keeps repeating the same response... The CEO keeps saying "We don’t take making changes to our policies lightly, and these decisions were made with careful consideration. Nevertheless, we hear you and understand you’re disappointed," which really pisses the hell out of me. Plus the CEO says the think the open seating is what we want.... I think this guy has it backwards... No open seating and free bags is what we want.... They lost another customer...
1 month ago
Southwest airlines has a
2.4
average rating
from
43
reviews
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