“INCIDENT: While we were standing to deboard, I am next to the last with the Flight Attendant behind me.
There was someone in the RR, When she attempted to push past the flight attendant asked her very nicely to just hold on a second people where trying to still get their luggage etc from the top bin.
Anyways the girl ignored the SW employee.
Result-when she bumped into me- I am tall so the arm of the seat hit the back of my legs and I went over backwards. The arms form 1st and 2nd chair was my landing spot across my rib area with my arm (purse still attaches and not light) landed between the 1st and 2nd seat. The flight attendant was so upset with that girl. She was wonderful to me. She was trying to grab my arm to help me and I was like my purse and she is like just leave it for a second and I told I cannot because it was still attached to my arm lol. So she helped take the purse so we could get my arm out.
If the girl could have just took a breath I could have moved into the seat isle for her to go by.
I am so flippin sore and a bit swollen on one side of my ribs. If the girl could have just waited 10 seconds this would not have happened.
I get it everyone was tired. There were 2 delays already. But truly what does kindness cost?”
“I’ve been a longtime customer with Southwest Airlines for almost 30 years. Within the past year or so 2 of my baggage’s have been destroyed, flight delays, and luggage delays. Ever since they’ve changed their fee policies, this airline has gone downhill. Not sure why this has been happening, but you can be sure that I’ll most likely will never fly their airline. There are other airlines out there that I’m going to look at and won’t put customers through this. I hope Southwest improves their customer service or otherwise they’ll lose great and loyal customers.”
“I’ve been an LOYAL Southwest person.. not just for flights but also for hotel booking and vacations etc. saving up points The Whole thing. They have made changes.. unpopular changes.. I’ve rolled with it.. seeing the positive.. customer service is everything to me! I’ve been treated great but slowly small things started to go down hill.. until finally I booked a hotel for an August date and they booked it for October instead.. I show up to the hotel and there was no booking obviously! I called Southwest hotels.. they would not help. NON REFUNDABLE EVEN THOUGH I DID NOT BOOK THAT DATE!!!! I’ve never asked for help! I’m diligent with my travel for work and personal! And the only time I REALLY needed the help they don’t help AT ALL? Really? I’m in sales and customer service.. I’m mortified on this! Don’t waste your loyalty on this company.. THEY DO NOT CARE?!!!!!! I’m so sad but it’s time I switch obviously. :(”
“The ticket counter determined my ticket was fraud it had my first and last name backwards. They laughed and made fun and giggled with each other when u told them I had no options with me out 409 for the soposed fraud ticket”
“This is the 3rd time I’m flying with southwest and again flight delayed for the 3rd time. I’m in the military reserves and I have to fly every months for my drills and only option I have southwest who fly more frequently but I have terrible experience with them every time. I don’t know I should blame me for pick this or blame someone else. And this time I asked them the reason for delay the guy told me he doesn’t have any reason for it. It just so frustrating every time I’m flying with them I had a feeling it will delay and this is exactly happened. This is my last time I’m flying with them. I even flew with spirit airlines many times which consider a bad experience but never had any bad experience like southwest.”
“I was having a difficult time finding round trip airfare for my grandkids and myself. I called customer service. Susan #973 picked up the phone immediately!! I explained my situation and she took her time booking the flights to my satisfaction, answering all my questions. She's a life saver. Now I can vist with my grandkids and have a wonderful vacation. Thank you so much!! You gave me my dream come true, and Sysan made it easy. I'm sure you'll give her employer of the month or something special....big hug from me!!”
“No less than 50% of the time Southwest flights are always delayed! I fly them on average once a month and try to fly them as little as possible for this reason. 50% of the time they are delayed by an hour or longer. They always blame it on whether. Not a good airline.”
“Flying with a 1-year-old is a lot of work, and I had my plans—however, my daughter said, “Not today.” It felt like she was on Red Bull or something! But thank God for the two amazing flight attendants on Flight 3390 from Orlando to Austin. Krysta and Kayla did everything within their power to make sure we had what we needed and that we didn’t inconvenience other passengers.”
“everything they booked my mother in law who has parkinsons on the wrong day. they made her buy another ticket at full price she did. her second flight was delayed so they moved her in her wheelchair to another location. however nobody came back for her so she missed the second flight. stayed on hold for over an hour. that where i am now. no chat no live agents. strongly recommend you do not use this airlines”
“I am highly disappointed in my experience with Southwest Airlines. I tried to book with their App as I have done many times before, and it took me down to the last step of payment and gave me an error code and instructed me to try again. It wasn’t until the third try-and two checking accounts later-that I called directly to an agent on the phone. They said my card was declined and I checked my account to see that I had been charged three times over two accounts with no booking confirmation. The agent said it was my banks fault and would not assume responsibility for the issue. I called several financial institutions and received details and facts that Southwest had placed the hold on the funds and I was now out of $4,000 for no reason. SWA claimed it would fall off, but in the meantime I could not make purchases (i.e. groceries, bills, gas, etc.) until the charges dropped. 7 days later the charges finally dropped. After exclaiming to SWA that daily that their app had cause an extreme inconvenience and financial burden, they dismissed me and tried giving me a $150 voucher to spend more money I didn’t have. I will no longer be using this airline and I encourage you to be vigilant when using their services. Also, they said it doesn’t happen very often, so they treated me as if this was not a care or concern for them.”
“Their personal is extremely rude. The company are ripping people off by selling add-ons that they can't deliver on. The food made us sick! All this bs and no compensation! Do not use this airline!!!”
“Since I've been flying SW for several years now, I've always had a pleasant experience. I want to particularly and personally acknowledge Anthony and Stephanie, two attendants on flight 2909 to Chicago Midway from Las Vegas. They engaged in social communication with a sense of humor all while maintaining professionalism. Keep up the GREAT JOB you two. I hope that I can catch up with you on another flight in the future.
Ed”
“I just think that some people in a wheelchair uses the wheelchairs to get early boarding with 2 or even 3 family members to go with them. Some of those people in a wheelchair are stronger than people that is not only wheelchairs. I think that is unfair for rest of us that actually pays for early boarding.”
“This airline operates in wasting time. Whether dealing with customer service or being at the airport. My family and I were traveling back home from Colorado to Indianapolis and went through an emotional rollercoaster alongside other passengers just to get information on our scheduled flight. They said it was an hour delay which turned into 5 hours. This was a bad experience and would not recommend flying with them.”
“4 hours late. Then sit on the plane for an hour. All while being strung along with false promises and departure times. No explanation. Completely mismanaged.”
“I've always used Southwest for domestic travel 1!-2 times a year. They charged me $250, to change my name on my ticket. When tried to call a manager, I was on hold for 20 min. I had to hang up before I spoke with anyone. Then they ruined my luggage. For $250 they lost all my future flights, my husband and daughters future flights. More and more a becoming very dissatisfied with Southwest. I canceled my card.”
