“I want to give a big thank you to Onnie, the flight attendant on Southwest Flight #2913 from Chicago Midway to Cincinnati on October 28, 2024. His patience and kindness, especially with a mother and her young child, truly stood out. He went out of his way to make their flight smoother and more comfortable. The Non-GMO snacks were a nice touch too! It was a wonderful experience, and we’ll definitely be flying Southwest again.”
“I had a really bad experience, my flight was delayed multiple times, i arived late to my connection, and they rebook me to another flight, the 3rd flight was fulled and i had to checked y carry on because they said there was no space, i arrived late and was running in each connection was bad”
“On 9/30/24 I was buying a ticket for my mom to come with me on a trip. After I purchased the ticket, I realized I had inadvertantly gotten a duplicate ticket for myself. My mistake, I really don't know how I missed putting in her details. I cancelled that ticket and was immediately going to buy her ticket , so I just did a flight credit. I put in her information and everything was going well until I tried to pay. I could not use the flight credit to pay for her ticket because the flight credit was in my name!! I saw that the credit was transferable, so we made her an account, transferred the credit and bought her ticket. On Oct 2nd we cancelled the ticket. As it was past the 24 hours for free cancelation and a refund she got a flight credit to transfer back to me since I paid for the ticket. She was unable to do this because you can only transfer one time. As a new user with Southwest I was unaware that when you get a flight credit you can only use it for a flight in your name. I thought that I would have a credit to use however I needed as it is my money. Then when we cancelled the flight and she was issued a credit I fully expected that I could have it transferred back to me. I'm sure that there are others who hadn't read the one time rule either. So, I find that Southwest doesn't care if they cheat you out of your own money!! First by issuing you flight credit that you can't use as you wish. It's my money, I should be able to purchase a ticket for anyone I want. Second by only allowing a one time credit transfer. I realize that it was my mistake in the first place not putting the ticket in her name, but it was a mistake. Southwest had the opportunity to rectify this when I called and when I filed a complaint. I didn't ask for a refund, I simply wanted the flight credit back in my name. So for an honest mistake, I have lost over $711. Had I purchased the first ticket in her name, when she cancelled and got a flight credit, she would've been able to transfer it to me no issues, as that would've been the one and only transfer. For those who would say have my mom give me $711 and she has a flight credit to use. She cannot afford that, which is why I was buying her ticket in the first place. It would hurt Southwest in no way, shape or form to simply return the flight credit back to me. They still get the $711 revenue. The paper trail is there. They can clearly see the mistake of the duplicate ticket and they obviously know how their 'rules' twist this mistake all around to cheat me out of $711. I will never use Southwest again!! Buyer beware!!”
“Lauren was my flight attendant for austin to Vegas. I rang the bell to ask for a snack earlier than before end of flight. Instead of a simple no. She said "you didn't see the food before the plane?"
Of course I did I just needed to board the plane on time.
Said if I ring the bell one more time "we're done"
Woah.”
“Late every flight on August 12 2024 awful and something wrong with every plane. Southwest is going down hill ?!!! Please step up and see what’s happening”
“Southwest had multiple delays on Sunday July 14 2023 from CMH TO DAL. Again on Wednesday July 17 2023 Southwest had multiple delays from DAL TO CMH Not even common courtesy to not only tell us WHY they are delaying. May not be FAA requirements but is good business and is courtesy. While in DAL could not keep boarding boards information up to date or current with app information
Southwest had total holiday failure few years back. This is nothing short due to other flights out of and to DAL CMH for Southwest”
“Jessica García from SA Texas
Yesterday, we had an excellent Southwest attendance
We were rescued from a bad experience and we needed to travel to Newark and SW does not fly there anymore so we were going to go with another airlines. Such awful experience.
We decided not to go with them. Jessica helped us. The flight was amazing and SW staff was extraordinary!!”
“I missed my 11:14 am today's flight in PSP because I got distracted. I sat for over an hr just outside of the gates because I wanted to avoid people coughing by the gates.
Danine was so professional that helped me to book the next flight.
I'm so appreciative to her and SWA.”
“On 3/19/2024, I encountered an unexpected issue while attempting to check in for a Southwest flight at the airport. Despite having booked my flight a month in advance on 02/12/2024 for a family funeral trip scheduled from 03/19 to 3/25, I was informed by a Southwest agent that I needed a consent form from my sisters to travel with my minor niece and nephew. This requirement was unfamiliar to me, as I had previously traveled with the minors on Southwest Airlines without encountering this request.
The interaction with the agent and their supervisor was disheartening, as they exhibited rudeness and disrespect towards me. Despite my explanations and requests, they did not show a willingness to review my travel history with the minors or consider the circumstances of my family's bereavement. Additionally, I was given conflicting information about the acceptance of a notarized letter from the minors' guardian, causing further confusion and inconvenience.
I respectfully request a review of this incident, as it has caused distress during an already challenging time. I hope that this feedback can contribute to improvements in customer service and clarity of travel requirements for passengers, particularly in sensitive situations such as family emergencies.
I had a difficult experience with Southwest Airlines, as I was unable to board the flight and encountered unhelpful customer service. Despite this, I received a refund. I then booked with American Airlines and had a positive experience. I will be choosing American Airlines for future travel.”
“I had a booking with Frontier thatvwas just horrible. I decided to try Southwest. Anthony at the service counter was great. The service desk Supervisor Ysel Anker was incredible. Thanks to them you have a customer for life. They booked my group a new flight, they handled the transportation of our luggage. They walked me to TSA and insured that i had no issues. As we were escorte, Ms. Anker explained your company motto and the benefits of being a Southwest customer. I was given my vouchers which included an unexpected and well received complimentary drink. It was the best experience. Thank you for your compassion, understanding and customer service. Your staff displayed true teamwork. They work in excellence. There was another employee ( I think her name wss Edna) she was the first one i approached and desrves her own merit. I might have her name wrong so i apologize. When she was not quite sure of something that was when that team worked together until my needs were met. Thank you Southwest for showing me what hassel free travel feels like.”
“I flew to Chicago, worked in a non cell working area. Worked time went over with no access to call southwest and change flight. They took it as a no show and said nothing they could do. So no access to call them was a good reason. No sympathy for the customer situation. On the flight here my bags where over weight by one pound and they demanded $100 surcharge. I had to sit there and adjust my bags to clear the one pound. Then at boarding I get hit again about my bags overweight issue of one pound. That almost made me mis my flight. The plane was half empty from Texas to Chicago. So I stripped Southwest as a vendor in my company. By being treated this way they do not realize what this cost them in additional revenue. They will not get it from me.”
“Very helpful at check in to solving overweight bag issue. She suggested buying a SW duffle bag to put the extra items in.
Great solution-based thinking. Loved it!”
