“No less than 50% of the time Southwest flights are always delayed! I fly them on average once a month and try to fly them as little as possible for this reason. 50% of the time they are delayed by an hour or longer. They always blame it on whether. Not a good airline.”
“Flying with a 1-year-old is a lot of work, and I had my plans—however, my daughter said, “Not today.” It felt like she was on Red Bull or something! But thank God for the two amazing flight attendants on Flight 3390 from Orlando to Austin. Krysta and Kayla did everything within their power to make sure we had what we needed and that we didn’t inconvenience other passengers.”
“everything they booked my mother in law who has parkinsons on the wrong day. they made her buy another ticket at full price she did. her second flight was delayed so they moved her in her wheelchair to another location. however nobody came back for her so she missed the second flight. stayed on hold for over an hour. that where i am now. no chat no live agents. strongly recommend you do not use this airlines”
“I am highly disappointed in my experience with Southwest Airlines. I tried to book with their App as I have done many times before, and it took me down to the last step of payment and gave me an error code and instructed me to try again. It wasn’t until the third try-and two checking accounts later-that I called directly to an agent on the phone. They said my card was declined and I checked my account to see that I had been charged three times over two accounts with no booking confirmation. The agent said it was my banks fault and would not assume responsibility for the issue. I called several financial institutions and received details and facts that Southwest had placed the hold on the funds and I was now out of $4,000 for no reason. SWA claimed it would fall off, but in the meantime I could not make purchases (i.e. groceries, bills, gas, etc.) until the charges dropped. 7 days later the charges finally dropped. After exclaiming to SWA that daily that their app had cause an extreme inconvenience and financial burden, they dismissed me and tried giving me a $150 voucher to spend more money I didn’t have. I will no longer be using this airline and I encourage you to be vigilant when using their services. Also, they said it doesn’t happen very often, so they treated me as if this was not a care or concern for them.”
“Their personal is extremely rude. The company are ripping people off by selling add-ons that they can't deliver on. The food made us sick! All this bs and no compensation! Do not use this airline!!!”
“Since I've been flying SW for several years now, I've always had a pleasant experience. I want to particularly and personally acknowledge Anthony and Stephanie, two attendants on flight 2909 to Chicago Midway from Las Vegas. They engaged in social communication with a sense of humor all while maintaining professionalism. Keep up the GREAT JOB you two. I hope that I can catch up with you on another flight in the future.
Ed”
“I just think that some people in a wheelchair uses the wheelchairs to get early boarding with 2 or even 3 family members to go with them. Some of those people in a wheelchair are stronger than people that is not only wheelchairs. I think that is unfair for rest of us that actually pays for early boarding.”
“This airline operates in wasting time. Whether dealing with customer service or being at the airport. My family and I were traveling back home from Colorado to Indianapolis and went through an emotional rollercoaster alongside other passengers just to get information on our scheduled flight. They said it was an hour delay which turned into 5 hours. This was a bad experience and would not recommend flying with them.”
“4 hours late. Then sit on the plane for an hour. All while being strung along with false promises and departure times. No explanation. Completely mismanaged.”
“I've always used Southwest for domestic travel 1!-2 times a year. They charged me $250, to change my name on my ticket. When tried to call a manager, I was on hold for 20 min. I had to hang up before I spoke with anyone. Then they ruined my luggage. For $250 they lost all my future flights, my husband and daughters future flights. More and more a becoming very dissatisfied with Southwest. I canceled my card.”
“There is no reason to be loyal to sw airlines. They are no different than frontier and spirit. They are now charging for bags. My bag was 4 lbs. over and they told me it would be an extra $300 or I could buy a Southwest Airlines duffle bag for $25 and put 4lbs in it so it can go on the same plane as my bag. Even though the flight was bumpy going up they did not do a beverage service and we could not use the restroom. Flight was smooth except for first 10 minutes. SW was my go to. Not anymore I will just see who charges less for bags etc.”
“My bag got damaged , I called to find out what was needed to file a claim. I was told I have to go back to the airport to file, and it has to be within 24 hours. This is crazy, because I have to pay to park to go file a claim!!!”
“SW ruined my short get away to Aruba. The check-in in Atlanta airport was chaotic and understaffed and the one man they had working was incompetent. He had no clue what he was doing. They had to full to capacity flights leaving and only one person working the gate. He could not figure out how to print my boarding pass. By the time the supervisor comes over to help him the flight is gone. She was unapologetic and rude to me. I was there 3 hours before my flight and was prepared and it really sucks when you think the people that should know how to do their jobs dont. I was offered a free meal and then the lady came back and said she couldn't even offer that. The supervisor rebooked my flight for the following morning. So getting up at 3am to get to the airport by 4:30am to get to the terminal by 5:00am for a 7:20am flight was a big waste of time when the gate check-in is incompetent.”
“Sooo.....here we sit. Been boarded for over an hour now and still waiting. Pilot says we're waiting on paperwork to be signed off before we can depart. Connector cannot be made now. Horrible start to short weekend trying to visit terminal family. This has now cost me a full day of time with my loved one. Extra money spent for priority boarding was a complete waste of money. No offer of water, and hot in here. Thanks Southwest”
“Flight WN4677 on 6/28/2025 from Orlando to Indianapolis. My initial gate was 122 position B 29. They moved the gate to 106 B 59 but I didn't notice. I presumed only the gate has changed until I got to the gate and the lady sent me back. I tried explaining but she was so rude. I have flown Southwest for years and never been so ridiculed.”
“Last 2 times I flew with them. They have delayed my flights pretty bad. Ruin your plans. I wouldn't recommend them stay away from southwest airlines. The people at the desk are very well trained to give you the go around.”
“I missed our flight, my husband is handicapped and in a wheelchair. The airline refused to even offer a partial credit of any sort to even book another flight home. Just took the 1200 dollars as if it was $2.00 I have never flown before and this will be my first and last time flying southwest. Don’t book this unless you have 100% control over nothing happening”
