“INCIDENT: While we were standing to deboard, I am next to the last with the Flight Attendant behind me.
There was someone in the RR, When she attempted to push past the flight attendant asked her very nicely to just hold on a second people where trying to still get their luggage etc from the top bin.
Anyways the girl ignored the SW employee.
Result-when she bumped into me- I am tall so the arm of the seat hit the back of my legs and I went over backwards. The arms form 1st and 2nd chair was my landing spot across my rib area with my arm (purse still attaches and not light) landed between the 1st and 2nd seat. The flight attendant was so upset with that girl. She was wonderful to me. She was trying to grab my arm to help me and I was like my purse and she is like just leave it for a second and I told I cannot because it was still attached to my arm lol. So she helped take the purse so we could get my arm out.
If the girl could have just took a breath I could have moved into the seat isle for her to go by.
I am so flippin sore and a bit swollen on one side of my ribs. If the girl could have just waited 10 seconds this would not have happened.
I get it everyone was tired. There were 2 delays already. But truly what does kindness cost?”
“I’ve been a longtime customer with Southwest Airlines for almost 30 years. Within the past year or so 2 of my baggage’s have been destroyed, flight delays, and luggage delays. Ever since they’ve changed their fee policies, this airline has gone downhill. Not sure why this has been happening, but you can be sure that I’ll most likely will never fly their airline. There are other airlines out there that I’m going to look at and won’t put customers through this. I hope Southwest improves their customer service or otherwise they’ll lose great and loyal customers.”
“The reason for this low rating is due to the response I received after sharing an honest complaint about a rude employee.Their answer to me was a generic apology and a $50 voucher that was redeemable on the same day before it would expire.Seems like just another way to get my money.”
“This used to be the best airline. There flights were reasonably priced and didn't have excessive fees. Now they are going start charging baggage fees and won't be my preferred airline. I always fly Southwest, but now they will be just like every other airline with no perks for flying with them.”
“I always use Southwest.Unfortunately it's just another airline now.since eliminating open seating and charging for bags I will start flying other airlines.”
“I had a really bad experience, my flight was delayed multiple times, i arived late to my connection, and they rebook me to another flight, the 3rd flight was fulled and i had to checked y carry on because they said there was no space, i arrived late and was running in each connection was bad”
“Late every flight on August 12 2024 awful and something wrong with every plane. Southwest is going down hill ?!!! Please step up and see what’s happening”
