I’ve been a longtime customer with Southwest Airlines for almost 30 years. Within the past year or so 2 of my baggage’s have been destroyed, flight delays, and luggage delays. Ever since they’ve changed their fee policies, this airline has gone downhill. Not sure why this has been happening, but you can be sure that I’ll most likely will never fly their airline. There are other airlines out there that I’m going to look at and won’t put customers through this. I hope Southwest improves their customer service or otherwise they’ll lose great and loyal customers.