“My wife and I flew from Tucson, AZ to San Diego, CA on
New Year's day to attend the Holiday Bowl on 1/2/2026. Our flight departed Tucson at 9:05 AM, approximately one hour later we were near the San Diego airport when the pilots were instructed by the San Diego flight tower to turn around and return to Tucson International Airport, where we remained for several hours until we were placed on a diverted flight and made the hour trip again to San Diego, finally landing and exiting the plane.
On our way back this morning 1/3/26, we had an 8:30 AM flight to return to TUS. We arrived at the San Diego airport 2 1/2 hours before our flight. We stood in line outside at your SW Airlines Skycap check-in area for an hour. There were ten stations there, yet only two skycaps were present to assist the throngs of passengers. You should have seen the inside ticketing/check-in area where passengers were trying to check-in, obtain boarding passes, and check luggage!
Upon returning home this afternoon, my wife received a $100.00 travel voucher via email. All I received was a lousy survey from SW Airlines. I have been a Rapid Rewards member for many years and even used points for one of the flights. E-mails to two corporate officers went unanswered. Would you feel valued?”
“Southwest was my favorite airline but I will no longer use them. Everytime I went to buy a ticket there is no nonstop. I finally gave up and stated using delta. I would rather pay more than have to make a stop. Good bye southwest. It was fun while it lasted.”
“Staff is snappy when you try to give them garbage they want. My seat when I got it was covered with so may crumbles. The seats are so close in front of you that u can't move or stand to pee. It has become a LA Metro bus ride! Donezo!”
“This is the most ridiculous thing I had to deal with , when you pay for 1st class tickets and don’t have assigned seats and another person who paid 3 times less , gets a seat way in front of me , just because my 5 year old Son got stuck in the bathroom … smh if I can ever avoid this airline , will not fly with them again … pathetic”
“Paid for priority to board after 7-8 “special”classes.
Fiancé of attendant boarded under this special class because he helped a lady in a wheelchair onto the flight and then also proceeded to take a priority seat.
He received more attention than anyone in the area and when another attendant got sick, he helped his fiancé serve passengers AFTER he had at least 2 bottles of alcohol.
I tried to wait for a break in the FAs conversation about her wedding in the Keys costing $15K for 20 people to ask for a drink and she proceeded to finish her entire conversation before moving towards the cart.
She was so busy talking, my husband was directing passengers back to their seat if the bathroom was occupied. She merely said to my husband, “ I wasn’t paying attention.”
I shared all of this with Southwest and they sent me a canned email and a “here’s a $50 voucher on us” response.
I was dismissed about my concerns and now I will NOT go quietly into the night”
“First we travel to Seattle and southwest is 45 minutes late because a crew member was late!!!!! Then we try flying back to Denver and it is delayed over an hour. Southwest is getting worse all the time. Guess I’ll be choosing another airline next time because their time must be more important then mine!!!!!!!!!!”
“Until they go to assigned seating don't bother. TERRIBLE experience for those who want to be seated together and type of seat. I heard they are changing in January 2026. If you are flying solo better but again not if you need a specific seat.”
“I’ve been an LOYAL Southwest person.. not just for flights but also for hotel booking and vacations etc. saving up points The Whole thing. They have made changes.. unpopular changes.. I’ve rolled with it.. seeing the positive.. customer service is everything to me! I’ve been treated great but slowly small things started to go down hill.. until finally I booked a hotel for an August date and they booked it for October instead.. I show up to the hotel and there was no booking obviously! I called Southwest hotels.. they would not help. NON REFUNDABLE EVEN THOUGH I DID NOT BOOK THAT DATE!!!! I’ve never asked for help! I’m diligent with my travel for work and personal! And the only time I REALLY needed the help they don’t help AT ALL? Really? I’m in sales and customer service.. I’m mortified on this! Don’t waste your loyalty on this company.. THEY DO NOT CARE?!!!!!! I’m so sad but it’s time I switch obviously. :(”
“The ticket counter determined my ticket was fraud it had my first and last name backwards. They laughed and made fun and giggled with each other when u told them I had no options with me out 409 for the soposed fraud ticket”
“This is the 3rd time I’m flying with southwest and again flight delayed for the 3rd time. I’m in the military reserves and I have to fly every months for my drills and only option I have southwest who fly more frequently but I have terrible experience with them every time. I don’t know I should blame me for pick this or blame someone else. And this time I asked them the reason for delay the guy told me he doesn’t have any reason for it. It just so frustrating every time I’m flying with them I had a feeling it will delay and this is exactly happened. This is my last time I’m flying with them. I even flew with spirit airlines many times which consider a bad experience but never had any bad experience like southwest.”
“No less than 50% of the time Southwest flights are always delayed! I fly them on average once a month and try to fly them as little as possible for this reason. 50% of the time they are delayed by an hour or longer. They always blame it on whether. Not a good airline.”
“everything they booked my mother in law who has parkinsons on the wrong day. they made her buy another ticket at full price she did. her second flight was delayed so they moved her in her wheelchair to another location. however nobody came back for her so she missed the second flight. stayed on hold for over an hour. that where i am now. no chat no live agents. strongly recommend you do not use this airlines”
“I am highly disappointed in my experience with Southwest Airlines. I tried to book with their App as I have done many times before, and it took me down to the last step of payment and gave me an error code and instructed me to try again. It wasn’t until the third try-and two checking accounts later-that I called directly to an agent on the phone. They said my card was declined and I checked my account to see that I had been charged three times over two accounts with no booking confirmation. The agent said it was my banks fault and would not assume responsibility for the issue. I called several financial institutions and received details and facts that Southwest had placed the hold on the funds and I was now out of $4,000 for no reason. SWA claimed it would fall off, but in the meantime I could not make purchases (i.e. groceries, bills, gas, etc.) until the charges dropped. 7 days later the charges finally dropped. After exclaiming to SWA that daily that their app had cause an extreme inconvenience and financial burden, they dismissed me and tried giving me a $150 voucher to spend more money I didn’t have. I will no longer be using this airline and I encourage you to be vigilant when using their services. Also, they said it doesn’t happen very often, so they treated me as if this was not a care or concern for them.”
“Their personal is extremely rude. The company are ripping people off by selling add-ons that they can't deliver on. The food made us sick! All this bs and no compensation! Do not use this airline!!!”
“This airline operates in wasting time. Whether dealing with customer service or being at the airport. My family and I were traveling back home from Colorado to Indianapolis and went through an emotional rollercoaster alongside other passengers just to get information on our scheduled flight. They said it was an hour delay which turned into 5 hours. This was a bad experience and would not recommend flying with them.”
“4 hours late. Then sit on the plane for an hour. All while being strung along with false promises and departure times. No explanation. Completely mismanaged.”
