“I will no longer fly with y'all because of your new fee on bags and their is a weight limit their are other airlines that have better deals. Y'all were my only airline but y'all have forced me to fly with another Airline now. It's ashame I really liked flying with y'all but all good things must come to a end.”
“Terrible customer service, you don't get assigned seats you just have to pick whatever is left, flight attendants were super rude and degrading. If you are thinking of flying with them I advice you not to.”
“I am literally sitting on the plane watching one baggage handler take his ever loving sweet time to load bags. WE ARE ALREADY DELAYED 10 MINUTES WHY IS THIS BEING DONE NOW???!! UNACCEPTABLE, NO APOLOGIES IM NOT FLYING SW AGAIN.”
“They were bought by an equity group last year and that group has stripped every resource for them and trimmed them down so much that their operational stuff is a disaster now. They are never on time. Not worth the small amount of savings. I would avoid.”
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Southwest Rapid Rewards Review: Extremely Disappointing
Southwest Rapid Rewards has been the worst experience I've had with an airline loyalty program. I had over 130,000 flight miles stolen from my account, and when I called to inquire, no one had any answers. To make matters worse, I was locked out of my account and told I'd have to wait 10 to 13 days just to regain access—without any assurance or urgency. The lack of support and accountability is shocking. I expected better from a major airline.
Customer service operator was rude and didn't want to try to help find any kind of solution or help in any way”
“Negative stars! I had 4 flights for my family to get home extremely late. I saw that they had a different one that worked to get us home earlier so I changed to that one for $575. After getting to the airport, our new flight was delayed and now we will miss our connecting flight home. They now have us on the original flight home because it's the only one and they won't refund me my 575 dollars that I paid when I changed my flight. The lady at the kiosk was extremely rude, Joelene was her name. She had no empathy and refused to take care of me after I called her on her rudeness. She literally moved on to other customers and ignored me from there. Delays happen, I get it but putting me back on my original flight home and keeping my 575 is a scam of all scams!!! Don't use this garbage airline”
“The CEO lost site of customer service and I hate when a business keeps repeating the same response... The CEO keeps saying "We don’t take making changes to our policies lightly, and these decisions were made with careful consideration. Nevertheless, we hear you and understand you’re disappointed," which really pisses the hell out of me. Plus the CEO says the think the open seating is what we want.... I think this guy has it backwards... No open seating and free bags is what we want.... They lost another customer...”
“Booked Southwest Airlines tickets via Fareoyard. After having read numerous negative reviews of Fareoyard and becoming aware of sketchy terms and conditions, in accordance with Fareoyard and my state's online purchase terms, I cancelled the purchase. Fareoyard provided my financial information to Southwest Airlines and Sourhwest Airlines has made several attempts to collect the funds from a legally cancelled purchase.”
“First off I paid over 1000.00$ for business class seating. Was disappointed that midway through boarding, people starting taking the business class seats, just didnt seem fair that I paid probably double. Also drinks were in paper cups, gross ,cup got soggy, also Was probably not the entire drink of can or bottle. this was the same as coach drinks. Also was told incorrect carousel for luggage after waiting 20 minutes or so.So what did I pay extra for? And also luggage extended handle was jammed and bent, brand new luggage.extremely disappointed. cannot recommed Southwest airlines.”
“My wife was 8 lbs over 50# limit due to having to take some items home from a work trip and they wanted $150 additional fee. Outrageous. Ended up throwing things out and dealing with a lot of hassle to avoid the fee. We’re done with Southwest. Seating system sucks anyway too.”
“I am a long-time customer flying with Southwest Airlines. I have REALLY enjoyed the two free suitcases when flying with Southwest Airlines. I heard on the news that Southwest Airlines is no longer offering free suitcases. This is not a good thing since now the competition from other airlines will prevail. I am DISAPPOINTED with Southwest Airlines taking away the free suitcases from their loyal customers. Time to fly with the competition. Adios Southwest Airlines, it was nice while it lasted.”
“My fiancée died when I was on a golf trip in NC. My daughter found her at 5:30 am. I changed my whole plans to get home to my family ASAP. They would not let me.on the plane because I have 2 glasses of wine. I have never been more disgusted with and airline in my life. I was crying a lot and my eyes were swollen and red. I told them to blow test me or anything. I wasn't inebriated. I was in PAIN. I lost my life partner and my daughter found her dead. I changed all my plans to be with my family.... southwest did me dirty and I will never forget it. Most painful possible outcome with Mellissa and Shalanda possible. I will never forget how I was treated in one of the most painful moments of my life. Those 2 power hungry women should be fired! Period!”
“I chose SW for 2 reasons, being able to chose my seat and free checked bags. I always use SW and have loved them. I was very unhappy about losing the ability to chose my seat as that is my favorite thing about getting to fly; to sit by a window. The boarding has always been so smooth. I dont understand the changes They say it is to meet needs of the customer but that is a load of hot garbage. I think the only reason is to offer more amenities to the business class and A list preferred, which is way too expensive for most people. Their customers are generally loyal who chose SW because they stood out as better than others. I am so unhappy now. SW NO LONGER stands out as special. Thanks a bunch now I will have to chose a flight soley based on the price.”
“Heading to the airport to catch my flight at 11:00 AM, on the way I receive a cancellation notice and that I have been rebooked to 5:45 PM flight. This was a ski trip and now all reservations for the first day have been ruined - thank you Southwest!”
“Flight #2535 3/3/25 - I was told no to an empty seat by a flight attendant clearly because it was being saved. What a clown show, can’t even follow their own policies. No problem for me to never fly this airline again.”
