Southwest checkin agents on the floor by kiosk machines are so rude. They yell and threaten you on your baggage tags. I traveled in May and June going from San Diego to Las Vegas. Both times going and coming it occurred. I'm normally not a complainer but my experience has been awful. They need to have better friendly and customer service like they use to have. I had a good experience on the flight so it has impacted all areas of customer service. Checkin customer service needs to change for me to continue to fly with southwest.
1 month ago
Southwest airlines has a
2.1
average rating
from
71
reviews
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