“The reason for this low rating is due to the response I received after sharing an honest complaint about a rude employee.Their answer to me was a generic apology and a $50 voucher that was redeemable on the same day before it would expire.Seems like just another way to get my money.”
“I was sat in the back of the plane which isn't a big deal. Boarding was almost complete when the last passenger came aboard. The only seat open was in the middle seat to my left. This person was on the big side and after they sat down the armrest couldn't go down and this person took up 30% of my seat. Because of the flight being full I had no choice but to sit sideways for 2.5 hours as this person shared my seat. There should be a policy if you can't fit in a standard seat, you should have to pay for two. If there are no extra seats available then that flight isn't for then. I have seen people asked to leave the plan for petty reasons or because they were pick because the flight attendant. This has happen on many flights for me. I feel if I paid hundreds of dollars for my seat, I should be able to use 100% of my seat. I know some people might find this insensitive, but you wouldn't want to pay to go watch a movie at a theater and have to share your seat. I think there should be changes made to make sure everyone is comfortable in the seat that they paid for.”
“I flew on 4 southwest flights on my trip. Everyone of them was delayed. If they can’t get you where you need to be on time they are probably in the wrong business. I won’t fly this airlines anymore, I would rather pay a little more and get where I’m going.”
“Southwest checkin agents on the floor by kiosk machines are so rude. They yell and threaten you on your baggage tags. I traveled in May and June going from San Diego to Las Vegas. Both times going and coming it occurred. I'm normally not a complainer but my experience has been awful. They need to have better friendly and customer service like they use to have. I had a good experience on the flight so it has impacted all areas of customer service. Checkin customer service needs to change for me to continue to fly with southwest.”
“I will no longer fly with y'all because of your new fee on bags and their is a weight limit their are other airlines that have better deals. Y'all were my only airline but y'all have forced me to fly with another Airline now. It's ashame I really liked flying with y'all but all good things must come to a end.”
“Terrible customer service, you don't get assigned seats you just have to pick whatever is left, flight attendants were super rude and degrading. If you are thinking of flying with them I advice you not to.”
“This used to be the best airline. There flights were reasonably priced and didn't have excessive fees. Now they are going start charging baggage fees and won't be my preferred airline. I always fly Southwest, but now they will be just like every other airline with no perks for flying with them.”
“Flight WN1322 | MSP to St. Louis | May 29, 2025 at 6:35 AM
I had the pleasure of flying with David on my early morning Southwest flight, and I can't say enough good things about him. From the moment I boarded, David made the entire experience so enjoyable. He is kind, caring, patient, and truly a joy to be around. His positive energy and thoughtful approach to service stood out in every interaction.
David reminded me that being nice is definitely free and he shows that in every action. It’s not often you come across someone who leaves such a lasting impression, but David certainly did. Because of him, I’m going to start flying Southwest more often. He made that much of a difference.
Thank you, David, for being authentically and wonderfully you.
— A grateful passenger”
“I am literally sitting on the plane watching one baggage handler take his ever loving sweet time to load bags. WE ARE ALREADY DELAYED 10 MINUTES WHY IS THIS BEING DONE NOW???!! UNACCEPTABLE, NO APOLOGIES IM NOT FLYING SW AGAIN.”
“They were bought by an equity group last year and that group has stripped every resource for them and trimmed them down so much that their operational stuff is a disaster now. They are never on time. Not worth the small amount of savings. I would avoid.”
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Southwest Rapid Rewards Review: Extremely Disappointing
Southwest Rapid Rewards has been the worst experience I've had with an airline loyalty program. I had over 130,000 flight miles stolen from my account, and when I called to inquire, no one had any answers. To make matters worse, I was locked out of my account and told I'd have to wait 10 to 13 days just to regain access—without any assurance or urgency. The lack of support and accountability is shocking. I expected better from a major airline.
Customer service operator was rude and didn't want to try to help find any kind of solution or help in any way”
“Negative stars! I had 4 flights for my family to get home extremely late. I saw that they had a different one that worked to get us home earlier so I changed to that one for $575. After getting to the airport, our new flight was delayed and now we will miss our connecting flight home. They now have us on the original flight home because it's the only one and they won't refund me my 575 dollars that I paid when I changed my flight. The lady at the kiosk was extremely rude, Joelene was her name. She had no empathy and refused to take care of me after I called her on her rudeness. She literally moved on to other customers and ignored me from there. Delays happen, I get it but putting me back on my original flight home and keeping my 575 is a scam of all scams!!! Don't use this garbage airline”
“The CEO lost site of customer service and I hate when a business keeps repeating the same response... The CEO keeps saying "We don’t take making changes to our policies lightly, and these decisions were made with careful consideration. Nevertheless, we hear you and understand you’re disappointed," which really pisses the hell out of me. Plus the CEO says the think the open seating is what we want.... I think this guy has it backwards... No open seating and free bags is what we want.... They lost another customer...”
“Booked Southwest Airlines tickets via Fareoyard. After having read numerous negative reviews of Fareoyard and becoming aware of sketchy terms and conditions, in accordance with Fareoyard and my state's online purchase terms, I cancelled the purchase. Fareoyard provided my financial information to Southwest Airlines and Sourhwest Airlines has made several attempts to collect the funds from a legally cancelled purchase.”
“First off I paid over 1000.00$ for business class seating. Was disappointed that midway through boarding, people starting taking the business class seats, just didnt seem fair that I paid probably double. Also drinks were in paper cups, gross ,cup got soggy, also Was probably not the entire drink of can or bottle. this was the same as coach drinks. Also was told incorrect carousel for luggage after waiting 20 minutes or so.So what did I pay extra for? And also luggage extended handle was jammed and bent, brand new luggage.extremely disappointed. cannot recommed Southwest airlines.”
“Flying from Bozeman to Denver, I had a not fun travel day due to layovers and storms. For the most everyone today was delayed; tired, and upset. But I am giving Southwest 5 stars today due to Pilot Mike Fest. Mike took the time to buy everyone on board his flight (#636) pizzas and sandwiches. He had a great demeanor and sense of humor - making everyone on board relax. Additionally, perfect take off and smooth landing. As his crew says, “Mike Fest is the Best.” Plus all the Southwest employees took the time to help passengers find new reconnecting flights and communicated new information as soon as they were able to give answers.”
“My wife was 8 lbs over 50# limit due to having to take some items home from a work trip and they wanted $150 additional fee. Outrageous. Ended up throwing things out and dealing with a lot of hassle to avoid the fee. We’re done with Southwest. Seating system sucks anyway too.”
“I am a long-time customer flying with Southwest Airlines. I have REALLY enjoyed the two free suitcases when flying with Southwest Airlines. I heard on the news that Southwest Airlines is no longer offering free suitcases. This is not a good thing since now the competition from other airlines will prevail. I am DISAPPOINTED with Southwest Airlines taking away the free suitcases from their loyal customers. Time to fly with the competition. Adios Southwest Airlines, it was nice while it lasted.”
