“My fiancée died when I was on a golf trip in NC. My daughter found her at 5:30 am. I changed my whole plans to get home to my family ASAP. They would not let me.on the plane because I have 2 glasses of wine. I have never been more disgusted with and airline in my life. I was crying a lot and my eyes were swollen and red. I told them to blow test me or anything. I wasn't inebriated. I was in PAIN. I lost my life partner and my daughter found her dead. I changed all my plans to be with my family.... southwest did me dirty and I will never forget it. Most painful possible outcome with Mellissa and Shalanda possible. I will never forget how I was treated in one of the most painful moments of my life. Those 2 power hungry women should be fired! Period!”
“I fly a lot between ABQ to San Diego, to San Antoino and this airline gets all my respect... are there delays, sure, is there an issue from time to time, yup... but they are consistently always the best. I never need to check bags, I can carry my two thinks on and that works fine.. I always get early seating so it's never a problem. can't say enough good things about them”
“I chose SW for 2 reasons, being able to chose my seat and free checked bags. I always use SW and have loved them. I was very unhappy about losing the ability to chose my seat as that is my favorite thing about getting to fly; to sit by a window. The boarding has always been so smooth. I dont understand the changes They say it is to meet needs of the customer but that is a load of hot garbage. I think the only reason is to offer more amenities to the business class and A list preferred, which is way too expensive for most people. Their customers are generally loyal who chose SW because they stood out as better than others. I am so unhappy now. SW NO LONGER stands out as special. Thanks a bunch now I will have to chose a flight soley based on the price.”
“I cannot recommend Southwest enough. When scheduling my trip from Texas to Las Vegas, somehow I accidentally booked the trip backwards and did not realize it until the day before!!!! In a panic I called customer service and they were happily able to fix my error and waived the difference in price which would have been $1600 for both of us!!!!! Then our return flight yesterday evening was already delayed an hour due to weather in Vegas. Since it was early I called customer service again and they were able to get us on a morning flight. Again without a change in fees. No other airline is this accommodating. Thank you to Stephanie and Robert for saving the day!”
“March 1st I just booked a flight with Southwest and I had to call customer service to update all my info for my rapid rewards account. I've never had a problem with Southwest. I've always gotten cheaper flights without the frills. Get me to my designation. Looking forward to all my vacations this year. 2025 has been a great year 😁 Looking forwarding to my upcoming trips. Life is great😊 🛩”
“I always use Southwest.Unfortunately it's just another airline now.since eliminating open seating and charging for bags I will start flying other airlines.”
“Heading to the airport to catch my flight at 11:00 AM, on the way I receive a cancellation notice and that I have been rebooked to 5:45 PM flight. This was a ski trip and now all reservations for the first day have been ruined - thank you Southwest!”
“Flight #2535 3/3/25 - I was told no to an empty seat by a flight attendant clearly because it was being saved. What a clown show, can’t even follow their own policies. No problem for me to never fly this airline again.”
“They do not assign seating, so it's a free for all. I paid over 400 for a one way ticket. It wouldn't be that hard to just assign seats so families could fly together, without havecto pre purchase a seat, but the worst part was it was freezing cold. 4 hours of absolute hell. I did have a coat.”
“I spent 4 days waiting for a return trip home with Southwest during xmas, and again waiting for another flight to my destination. Southwest Customer service communition is the worst. .”
“Southwest airline is an EXCELENT airline. I ve been traveling with them for years, actually the most of my flights. The customer service is ecxelent, even online and out of the country. I am very satisfied and I hope that Southwest be focus on the good reviews to keep the business. Blessings!!!”
“Southwest airlines has been our family airline for years. My recent flight confirmed how amazing you are. The flight crew, as well as airport crew were so pleasant and helpful. They made flying easy and enjoyable. Thank you for being so amazing.”
“I want to give a big thank you to Onnie, the flight attendant on Southwest Flight #2913 from Chicago Midway to Cincinnati on October 28, 2024. His patience and kindness, especially with a mother and her young child, truly stood out. He went out of his way to make their flight smoother and more comfortable. The Non-GMO snacks were a nice touch too! It was a wonderful experience, and we’ll definitely be flying Southwest again.”
“I had a really bad experience, my flight was delayed multiple times, i arived late to my connection, and they rebook me to another flight, the 3rd flight was fulled and i had to checked y carry on because they said there was no space, i arrived late and was running in each connection was bad”
“On 9/30/24 I was buying a ticket for my mom to come with me on a trip. After I purchased the ticket, I realized I had inadvertantly gotten a duplicate ticket for myself. My mistake, I really don't know how I missed putting in her details. I cancelled that ticket and was immediately going to buy her ticket , so I just did a flight credit. I put in her information and everything was going well until I tried to pay. I could not use the flight credit to pay for her ticket because the flight credit was in my name!! I saw that the credit was transferable, so we made her an account, transferred the credit and bought her ticket. On Oct 2nd we cancelled the ticket. As it was past the 24 hours for free cancelation and a refund she got a flight credit to transfer back to me since I paid for the ticket. She was unable to do this because you can only transfer one time. As a new user with Southwest I was unaware that when you get a flight credit you can only use it for a flight in your name. I thought that I would have a credit to use however I needed as it is my money. Then when we cancelled the flight and she was issued a credit I fully expected that I could have it transferred back to me. I'm sure that there are others who hadn't read the one time rule either. So, I find that Southwest doesn't care if they cheat you out of your own money!! First by issuing you flight credit that you can't use as you wish. It's my money, I should be able to purchase a ticket for anyone I want. Second by only allowing a one time credit transfer. I realize that it was my mistake in the first place not putting the ticket in her name, but it was a mistake. Southwest had the opportunity to rectify this when I called and when I filed a complaint. I didn't ask for a refund, I simply wanted the flight credit back in my name. So for an honest mistake, I have lost over $711. Had I purchased the first ticket in her name, when she cancelled and got a flight credit, she would've been able to transfer it to me no issues, as that would've been the one and only transfer. For those who would say have my mom give me $711 and she has a flight credit to use. She cannot afford that, which is why I was buying her ticket in the first place. It would hurt Southwest in no way, shape or form to simply return the flight credit back to me. They still get the $711 revenue. The paper trail is there. They can clearly see the mistake of the duplicate ticket and they obviously know how their 'rules' twist this mistake all around to cheat me out of $711. I will never use Southwest again!! Buyer beware!!”
