Switched automatically without consent when we moved into new rented property. Called them (very rude customer service) and they said they had agreed this with the letting agency (then asked for my details which I didn’t give- and couldn’t give me an account number or even the landlord’s name), we called the agency in turn who had no idea about this. Tried to switch to another supplier, we couldn’t because of cooling off period. So lucky that we had a great estate agent who somehow resolved this for us and a month later we were able to switch. Now getting bill from them to ‘occupier’ (they never did get our names or the landlord’s), to pay for a contract we never entered into, or agreed to for that month. Despicable company, don’t know how anyone can work for such an unprofessional and unethical company.