Spark energy Reviews

1.67 Rating 6 Reviews
17 %
of reviewers recommend Spark energy

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Horrendous, awful communication. Major flaws in customer service and issue handling.
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Posted 1 week ago
Brilliant customer service. Extremely helpful staff and very friendly. Very professional approach and was quick with the information we required. I honestly couldn't recommend this energy supplier enough.
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Posted 2 weeks ago
This company is the worst. Utter cowboys. I gone from owing them nothing to owing them £1000 in 2 months after they went bust. My orginal account in my name has disappeared. And they have opened up a completely different account in my partners name in Dec/jan for some reason. But somehow kept my bank details off the account that disappeared. This all happened in the months after they went into administration. For the record they got my Partners name from the landlord. I have been trying to sort this out for 7 months now. They have gone from totally contradicting themselves to completely lying to me. Treating me like im stupid. Putting me on hold for 5 minutes then hanging up when im still there. I live in a 2 up 2 down town house and there trying to say i use £250 a month is ridiculous. Ive been recording my usage for months now and its not even close. The most being £85 a month. But now there saying i used all the electric up in 2 months before the issue. This company is a complete joke and should be a avoided at all costs.
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Posted 4 months ago
SPARK (OVO energy ltd) has sold a fake… SPARK (OVO energy ltd) has sold a fake debt to Opos Limited. They require. I announced it Financial Ombutsman. (Korruption) Don't use it !!! There will be a problem!
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Posted 8 months ago
This company has THE WORST customer service. I have had an ongoing problem with them attempting to over charge me since I joined them after moving house. I have an old unused electric meter in my house which is making them estimate my usage from a meter that isn't even connected to anything. They keep estimating my bills to be way over £400 per month when actually it is around £35. The problem has escalated to the point of them assigning a debt collection agency to me and have sent countless threatening letters demanding I pay money to them that I don't actually owe. Each time I have rang to complain I get passed over to numerous different people before finally getting through to someone who appears able to solve the problem with my bills. Each time they have assured me that the unused and disconnected meter will not appear on my next bill... but each bill STILL has the unused meter on it. After my last complaint they gave me a personal contact with an email address who, again, assured me that the meter wouldn't appear on the bill and that I should email them with any more concerns. I have emailed her 3 times WITHOUT RESPONSE. Not only do I feel threatened by the letters that keep appearing demanding payment, I am extremely worried that my credit score will be affected by the debt collection notice. DO NOT CHOOSE THIS COMPANY to supply your energy!!!
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Posted 1 year ago
After final bill settled, then hassled me with what they believed was an outstanding amount. Communication very poor indeed.
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Posted 1 year ago
Spark energy is rated 1.67 based on 6 reviews