Useless, they switched us to another company without telling us, and continued to take our money for 6 months despite not providing us with anything. When we were cut off (by the new company), we phoned them and they just said they had no record of us being with them, took hours on the phone for them to admit we had been their customer and then they said they didnt know who our new provider was, they also tried to blame us for continuing to pay them, many hours of arguing later they finally told us who we were now with. Then they told us it would take weeks for us to get our money back. So we were left in a situation where we owed another company hundreds of pounds and had nothing to give them. They were unhelpful, difficult and rude on the phone, even swearing at us. This was months ago, and now we've been getting pestered again saying we owe them a bill of over £80. terrible company, terrible service.