I am not happy at all with your company. today is sept 17th. I purchased an oil on Aug 29th & received a confirmation email that day of my my purchase. the next email I received was on sept 10th saying my order was complete and when I selected the tracking info it said it was waiting to be shipped. when I contacted you and explained that I was disappointed that I haven't received it yet & it just now shows that it was going to be shipped, you responded with "the mail lost the package". it looks like to me based on the email I received on sept 10th that it was shipped 12 days after I purchased it & asked if you sent out an email to notify me that my package was in the mail. you responded "yes according to our records". so I asked to have that email forwarded to me and haven't received it. at this point I believe that the item I purchased wasn't actually sent out until the 10th and there was no prior email stating it had been shipped earlier, to convince me that it was lost in the mail. had I known it would take almost 2 weeks just to get it in the mail, I would have purchased this item somewhere else because I would have had it the first week of September. I will not be buying from you again