October 2021 - Ordered a bat for my son. Website showed it was in stock. Placed the order, quickly got a tracking number notification and other e-mails. Days passed, item never shipped. Finally called them today. Was told the "oversold" the bat for the number they had in stock. Claimed they sent me an e-mail about it (didn't receive but I got all their others). Offered to put me "at the top of the list" when they get them in (could not provide any timeframe) or a refund which I accepted. Refund arrived quickly. What is dishonest about their operation is I jumped onto their website just after I hung up and guess what, the website still shows the bat to be "in stock". So, my takeaway is they want to make the sale while willingly misleading on the status of the stock and then hope you agree to let them keep your payment until they get it back in. This is an in-demand bat, I get it. Was surprised to see them still have it in stock actually. But JustBats and other online retailers are honest about the status and offer e-mail notifications when the stock returns. This is shady shady shady in my book and will prevent me from doing business here again. My advice if you do decide to purchase here...call and make sure they have the item. Also, why don't they hold off on charging the account until they actually have the item...front loading payment for something you have no timeline on receiving is not how retail sales should roll...especially when you have no timeline on being able to fulfill an order.