I walked in not knowing what to expect, I had purchased a heat press, cutter, and all the tools ahead, the only thing I needed was good vinyl. Everyone at the Lisle IL location was so nice, they explained each type of vinyl, what it's good for, what's the best material to use it with, etc. I was able to place the order through my phone and it was ready in 10 minutes. They also gave me a sample book to take home, so now I know what each and every color looks like in person so I can place my orders from home. Also, the Easyweed vinyl is awesome, it stands up to the name easy, it peels up nicely, doesn't rip easy and sticks to fabric really nicely! Thanks so much guys!