I have been a customer a Specsavers Oxford since 2019. This evening, I went in to order contact lenses, only to be told that they could not take the order because it was 2 years since my last eye test. They're my eyes and I know I do not need a new prescription!! I told the man who "helped" me because I only had one pair left at home. He was totally unwilling to make a plan. "The rules are the rules according to him" and Specsavers have one less customer. I WILL NEVER BUY FROM THEM AGAIN!!!! Their understanding of customer service is appalling!!!
3 years ago
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