“Absoloutely disgusted that you rip old people off by not telling them when they make a home visit appointment like my mum did that 2 people would be turning up , each charging £30 & then another £30 when she gets her glasses, so £90 already & then tell her she's got dry eyes & that's another £8 so a charge of £98 when an eye test costs £25 & being 88 she could have got the drops free from her doctors. You should be ashamed of yourselves ripping off poor vulnerable people. I have no problem with the price of the glasses but there is no mention of these chages on any of your adverts & I am taking this further.”
“Not a great experience, I bought 2 pairs of glasses , I struggled to adjust to either. Took them back a few weeks later, and they explained the glasses were too big for my face. I ordered another pair, these arrived a couple of weeks later. Went yo collect them, these were even worse. Again the lady measured them and could see they were not made correctly. I got a refund for both pairs (300 pounds) I will not use spec savers again- interestingly, tge same thing was experienced by my husband a couple of years ago when he was given the wrong prescription, and talking to friends, the same has happened to them. I am sorry, friendly customer service doesnt make up for knowing what your doing.”
“Specsavers is just selling glasses, they never care about your eye. The business model is skewed towards milking their customers, selling services that does not benefit overall customer eye health. I am completely dissatisfied and disappointed after 4 visits of going in circles.”
“Very happy with regards to new glasses. Tried to cancel appointments for Monday re hearing promised a call back which was not received on next call held on for some time then cut off very poor service on this occasion.”
“Booked eye test for hgv medical explained this on phone,was not advised that they charge £20.00 to fill in 7 short questions that simply confirm what I’m paying them to do already. 30 seconds to complete,that’s £240.00 an hour to complete basic questions that I pay them to find the answers to.”
“After five visits trying to get my vision problems resolved with my new glasses, I never received a satisfactory answer. They just kept delaying me and kept making new appointments week after week. They told me they would call me, but they never did. After paying for two pairs of new glasses that I can't use, I've decided to get them replaced elsewhere. Run away from this place.”
“Visited Bexhill Specsavers on 18th march 2025. Very impressed with the proffessional service and as my eyes had not changed from the last test there was no pressure to buy new glasses,unless I wanted to.I felt very relaxed at not having to be pressurized into buying glasses I did not need.Well done Specsavers.”
“Went back as 2 pairs glasses ill fitting. Could not wear them. Was told to take a seat and someone would see me. Waited half hour as obviously staff were dealing with money spending clients. Ended up walking out and putting both pairs in dustbin outside branch. Felt totally let down. Never again.”
“I went in today to enquire about a pamphlet or info re contact lenses. While I waited 15 minutes for someone to search "upstairs" ( she came back with nothing) I counted TWELVE members of staff, half of which were just chatting to each other. REALLY??!!”
“I booked an appointment for an eye test due to a watery eye. I am 74 but they rang me and said I’m not due for a free eye test until 2 years from the last and I would have to pay if no change was found. I cancelled. Ridiculous.”
“I bought two pairs of reading glasses for £89. I had to replace a pair due to losing them. They advised it would be £100. I reminded them I had bought two for less. They then told me I could have two pairs for the £100. Just wondering if I hadnt questioned them about the cost would they have informed me I could have the two pairs. Not impressed Specsavers.”
“Home visit.
Had my elderly parents glasses for 4 weeks now, no contact and no information.
I have chased up this morning and told they are on the list for delivery tomorrow. Specsavers shop wouldn't help as nothing to do with them. Somehow I don't feel confident in that. Difficult phoning up, key pad options don't always work. Not good.”
“The optician changed my prescription by a tiny amount (i didnt know/understand the change) and they made me spend money on varifocals I did not need. Saw another optician who said i did not need new glasses unless my frames were worn. Never going back to specsavers :(”
“Made an appointment for an eye exam, I was refused the eye exam cause I refused to give them permission to use my personal information!!!
Buyer beware!”
“I and my wife have been a customer of Specsavers Leicester Branch for many years. We consult them every two or three years for routine eye test and spectacles renewal. Every year when we visit the branch, we find them better and better.
This year, we went to them about two weeks ago and we were, as usual, very impressed with their care, personal attention and quick and highly professional services. When you enter the shop, the reception staff, for instance; Ammarah, receives you with friendly welcomes and smiles. She identifies you promptly and you will then move from one room to another for various sophisticated diagnostic eye tests. Chanelle was one of the stunning diagnostic staffs who examined me this year. Then you will meet with one of their brilliant opticians who will find the exact lenses that suits you vision. This year, my optician was Khadija, a lovely, clever and experienced optician. She prescribed a very comfortable eyeglasses for my vision.
Then you will go to young dispenser and collection staff, notably; Drubo and Abdullah who will take through various services that they can add to your glasses, such as polarization, thinning...etc. Both my wife and I liked them very much. They provide services with patience and care.
Then two weeks later you go back to collect the eyeglasses. You meet again with Ammarah, Drugo and/or Abdullah. You receive your eyeglasses in the best possible condition. If the frames need adjustment Drubo or Abdullah are happy to take them to the lab to do the rest for you. You will never leave the place until you are very satisfied.
We very please with their services, friendliness and professionality.
We certainly recommend Specsavers Leicester Brach to the people.”
“I have my glasses about 9 months I spend more time taken them to shop as the glass keeps falling out the staff are very lovely inCosham they try everything to keep the frames together. Been using specsavers for years but it happens all the time their frames are bad quality ..”
“Ordered 2 pairs of glasses . After 2 weeks still no sign . Unable to contact them on the phone so went to the shop . They blamed the recent school holidays for the delay in the delivery . I wasn’t aware it was kids that drive the delivery trucks . The wait continues”
“After 5 visits trying to get my new glasses problems solved, they never gave me a satisfactory answer, only delays and new appointments week after week, they told me they would call me and it never happened. After paying for two new pairs of glasses that I can't use, I have made the decision to get new ones somewhere else. Run away from this place.”
“After 5 visits trying to get my new glasses problems solved, they never gave me a satisfactory answer, only delays and new appointments week after week, they told me they would call me and it never happened. After paying for two new pairs of glasses that I can't use, I have made the decision to get new ones somewhere else. Run away from this place.”
