“I have today had a very competent opthalmist complete my eye test and review1 Oct scan explained my condition and took to time to reassure me of my symptoms die etc very good service”
“I was bombarded with emails for my appointment made three weeks in advance. Arrived for my appointment only to be told that they would not see me as there was a week left before two years had elapsed. This is a rule made by the NHS. I was once told to go annually. I consider this new rule to be very petty. Your loss because I won't be going to you again”
“Im disabled and i had to go in a certain time on a certain day to collect my glasses I was ill on the day I didn't need and eye test or any alterations and they were not very understanding of the situation I have agoraphobia”
“I bought two pair of glasses and within a year the frames on both pair broke around the same time. I went back to the store and was told my lenses must have been too heavy for the frames. I was then sold 2 more pair for $149.00. I am awaiting the second ones . It seems to me Spec Savers should know what frames will support which lenses before I have to buy a second time.”
“Specsavers Quinte Mall is HIGHLY RECOMMENDED!!! I went in with tons of questions a complex prescription and a tight budget. The staff is so helpful. Edith was very courteous, professional and patient with me. She went over everything, answered all my questions and recommended a combination of titanium frames and premium glasses that not only were better suited my needs, but they also came in under my insurance limit. The quality is high, the value unbeatable and the service is second to none. 5 STARS FOR SURE!!!”
“went to the Southhampton centre branch for an eye test, mainly to determine whether I needed varifocals. Had the test, was recommended to purchase the varifocals. I got two pairs of glasses in a decent amount of time. When I go for the fitting it is evident that varifocal element serves no purpose as it doesn’t really improve my ability to read small print. But ok, I had been sold up for absolutely no reason other than to increase the sales person’s commission, a waste of money but I can still use the glasse for seeing things at a distance.
I am currently live in Greece so back I go. Within a couple of months the varifocal sunglasses I purchased developed a problem with the frames. They started to peel! I had bought a couple of pairs of the cheaper frames but still, peeling within a couple of months with not exactly a lot of use, really?
I contacted Specsavers custom service via email and for the past five weeks have been receiving exactly the same apology for the Southampton branch not contacting me, but with a different sender’s name.
I would strongly advise anyone considering using Specsavers to pay extra and visit an optician which is actually interested in the customer getting the most suitable product and which offers an acceptable level of customer service. To be fair it was my own stupidity that put me in this position. I had reservations about going there. You live and you learn.”
“Robbed blind. Optician asking me to diagnose myself. Incompetent staff. Too much buzzing around pretending they're measuring and adjusting. Will never use this company again. Paid a fortune for cheap felling crappy plastic glasses.”
“The woman in the shop convinced us that our 6 year old daughter absolutely needed glasses. This was later refuted by a proper hospital check. Specsavers are just after sales. Not to be trusted whatsoever. If you need an eyesight check, go elsewhere..!”
“(Ref: Specsavers, Yardley. Sent word-for-word to Specsavers management 22/10/2025 and await a response).
Not for the first time I have had a totally unsatisfactory experience with Specsavers. With an appointment at 10:00am on 8th October, with an almost empty shop and one other person sat waiting with me - ALSO with a 10:00am appointment - she was called to her sight check at 10:35 and I was called at 10:45.
During the time that I was waiting, several young ladies seemed to be walking around, trying to look busy but either just saying a few words to a friend/colleague or literally walking around the shop and back to where they started or just walking to the door of the shop and back. The young lady who EVENTUALLY called me in to have my sight check had literally walked past me on three occasions, seemingly for no reason at all.
No paper in her hand, no customer with her, no biro in her hand ... I didn't know it was her that would be giving me the sight check of course until she called my name - I was one of two people waiting at 10:45am. Had I known I would have challenged her when she walked past me on one of the occasions.
When I went to collect my new spectacles I had to corner one of the young ladies because they were all avoiding serving me for some reason. After a few minutes struggling to find my details on her computer screen I was told that they weren't ready. That was it! I had to ask if I should go and do some other shopping and come back or was she saying that I had to get another appointment for a different day? She had to go and "ask someone"!
After another long wait on a (hard) chair I was called by someone in a white coat, who turned out to be a supervisor. At least I was able to sit on a "soft" chair but she told me that my new glasses were "in the lab upstairs" and I should wait while she went to fetch them. She was away probably another ten minutes and when she came back to the desk I was sat at she quietly told me that the lenses did not fit my frames! The lab technician could get them into position but one of them kept popping out! She asked if I could choose different frames to which my answer was "No".
After my lengthy visit a week before to have my sight checked a young lady took me to choose frames and after finding one that I thought I would be happy with I did point out to her that I have an astigmatism in one eye and therefore the lens would be thicker than normal and asked if the frame would be suitable for a thicker lens. She said "Yes"! That obviously turned out NOT to be the case.
I insisted on a full refund, which has arrived in my bank account now so I am able to go elsewhere to see how well I can do at Scrivens or Boots etc. I am making a formal complaint to Specsavers management and also intend to put a low rating on TrustPilot for Specsavers.
They have lost a customer of some 25 years or more - having lost my hearing aid requirements about six years ago (moved to Scrivens and no issues since!).”
“i had an appointment this morning; yesterday i had a reminder to say i had an appointment; left my home 8-30, for my appointment at 9-55 as iv got to travel by bus, a lovely lad on recepition, but could not find my appointment; could find my account but nothing else, it had been given someone else; assistant manager blamed computer , id say human error, and i think i should have been fitted in somewere and not late afternoon when would have been no way of getting home would not recomend specsavers”
“I came to Specsavers to get both distance and working glasses. My first impression was great — a nice range of frames, friendly assistants, and reasonable prices.
But when I collected my glasses, something felt off. I couldn’t wear them for more than five minutes. When I went back to the doctor, I was told that “the glasses were perfect but my brain was too surprised to adjust to new reality.” The doctor agreed to make them a bit “less perfect.”
Round two: the distance glasses were fine, but the working pair had distance lenses by mistake. Round three still didn’t work — I couldn’t see my computer screen clearly. I asked for another doctor’s opinion, but met the same one again, who said the glasses were perfect and “the new glasses are just a little bit stronger and that’s can’t make any difference.” Now they claimed the problem was the frame.
I tried one more time with a new frame, but round four was even worse. I called, hoping to speak to a supervisor, but no one ever called me back.
After months of waiting and a few hundred euros spent, I’m giving up and going elsewhere. A really disappointing experience after what started so well. I should have read all those reviews before going to them in the first place!”
“I have just been duped by Specsavers, your buy one pair £70 or over get a second pair free is a con, I have paid for 2 sets of Lite, one being the Lite 511 for distance at a cost of £170 plus £60, and the other being Lite 505 for reading total cost of £530, then a deduction of 120 for free thin and lite whatever that means making a total cost to me of £410.00, when they brought me my glasses there were only 2 pairs one for Distance and one for Reading, when I asked where the other pairs were I was told that I would have to pay for them as the one I had ordered were part of an offer and therefore if I wanted another pair I would have to pay for them, which is outrages and on top of that the glasses did not have anti sun glare which I specifically ask for and I feel I have been conned and I will certainly be taking this further and will not recommending Specsavers to anyone as your website is misleading the public. I look forward to hearing from you”
“I bad an appointment few years back and was told I needed glass which I never brought but then two years later I went and was told my eye are fine??? Plus Slagging man united off in there advert are you sure you don't need glasses doesn't your company sponsor Sutton united.
Vision express much better company.”
“I had wonderful, informative and friendly service from Aleena today. The optometrist walked me through the eye exam, explaining all so I could understand and Aleena made choosing new glasses very easy. I will certainly return in the future as my needs change. I will highly recommend this store to everyone. Thank you. RY”
“My initial complaint about the front line service is more or less irrelevant now. I submitted a complaint, twice, using on website. No response. Used your chat online. Provided details, was asked for phone number and told someone would get back to me. Nothing. Made my experience know on your Facebook site, three times. Finally got a response. Obviously didn't want the negative write up. Was told it was a PR site and that my complaint would be passed on to Specsavers on the Moor, Sheffield. Had phone call two days later. No initial apology but merely informing why they accommodate my special needs - fair enough. When I asked why so long to respond or non-response to my initial complaint, was told they just received it from head office. Come on! You didn't care about the complaint until I went on Facebook. It was only then I received an apology. I am summarising the conversation over the phone...I hope yo record phone calls "for training purposes," Listen to it the arrogance and "how dare you complain" tone leaves a sour taste. The recording would make a great training example on "how not to talk to your customers."
The reason why I am making an issue of this is, what if one of your customers with a serious complaint about the eyes/prescription or hearing aid, etc., had reason to
complaint? You ignore them and hope they will go away? Based on my experience, quite a few probably will have. The optician was great, your frontline service.....MUCH TO BE DESIRED. I will continue to use your Facebook site and make this an issue in the absence of a satisfactory explanation about your poor/initial non-response until I made a pain of myself.”
“Staines branch- Awful company with staff that have NO customer service skills. Glasses literally fell apart as the bonding agent they used didn’t hold the frame and metal hinge in place. The frames have NO warranty and manager wouldn’t do anything about it. I’ve had to pay for a new pair of glasses. I would avoid this company!!!”
“I just received some excellent service from Lauren in Specsavers John Street Porthcawl. I am disable hard of hearing, partly blind, but when having a hearing test. Lauren was very professional.”
“My wife Carole had an an eye test at Specsavers Haverhill.
I then had new glasses made by a FRIEND from the prescription supplied.
On collection and paying for them, they were found to give my wife Double Vision.
Returning to Specsavers Haverhill we saw Oliver Morgan who on checking the original eye test info, found that the prescription had been printed incorrectly.
Oliver immediately offered to replace the new glasses free of charge.
Every Business can make a mistake it’s how the customer is then treated that counts.
WELL DONE SPECSAVERS HAVERHILL & OLIVER MORGAN”
