“Avoid - family member was sent there for nhs hearing aids then got an infection 5 months of being pushed from pillar to post family member is in Hopsital for 3 months with a severe bone infection. Do not recommend at all. Specsavers were : are not interested in”
“Really poor customer service. I Booked an online appointment and the store then proceeded to make up a load of stuff to get out of it. Waste of time. Terrible service and totally dishonest.”
“Service was brilliant.
Leanne G you were lovely, very kind and respectful.
Craig you were so kind and patient as I couldn't hear very well due to my hearing aid not working.
Jed, you were so professional and thorough, I felt well looked after and was treated as a valued customer.
Thank you all so much for a great service st Specsavers Walsall.”
“Review of the shop
I am extremely dissatisfied with the service at this shop. During my eye test, the optician prescribed contact lenses with a -2.75 prescription. I paid for the eye test and temporary lenses with the same prescription and subscribed to receive these lenses regularly. However, two weeks later, I received lenses with a -2.25 prescription.
I didn’t open the packaging and immediately contacted the shop to request an exchange for the correct lenses. The manager was rude and insisted that they had sent what the optician prescribed, which was untrue. They refused to exchange the lenses.
For over a month, I tried to book an appointment with the optician, but they work only on Thursdays and are always unavailable. It felt like I was being deliberately ignored.
In the end, I had to wear the incorrect lenses, which left me barely able to see properly. To make matters worse, one of the lenses tore while I was wearing it, and I had to seek help from the NHS.
I strongly advise against using this shop due to their unprofessional staff, poor customer service, and refusal to take responsibility for their mistakes.”
“05/12/2024 Visited Specsavers Melksham today for removal of ear wax procedure. The initial team member at reception was very welcoming and helpful but unfortunately I did not note the persons name.
Audiologist Practitioner Simon was obviously very knowledgeable in his speciality. He explained the whole process, answered my queries and the whole procedure was efficient and effortless. Thank you.”
“Great service from the staff in store.
But, multiple text messages, multiple emails and a phone call the day before my eye test all just to remind me about my appointment. Even the poor woman who called me apologised and said that they’ve been told multiple times how annoying their reminders are. It’s borderline harassment.”
“I have lived in the same property for two years and I keep on getting mail from Specsavers for other customers which I dutifully send back. Someone at their end is not doing their job and updating the system leading to a waste of paper time and money which will get passed onto the customer.”
“We had a home visit and test, new glasses recomended, paid in full and told 2-3 weeks for fitting. Given a fitting date but nobody turned up. The following day someone phoned to ask if Iwe had received our glasses and when told "No show" said they were having difficulties wih deliveries and would ring next week to give a new fitting date. No call. just been given the run around every time I tried to talk to somone, one person said that the glasses were posted through my letter box, when I said that I had CCTV covering that ares, they hung up. Please refund my money so that I can go to an optician who cares about customer relations and I can get new glasses. Thank you”
“29th November wife went to you in csdtlepoint saindburys. You tried to con her into paying $600 for glasses. She stood her ground knowing how much I paid - she only wanted basic glasses for reading. Came out feeling small upset and frustrated. Not a good experience for her. She had to bargain down to $227. Won't ever go there again and will spread word at the kinson community centre. And when ordered my glasses nobody notified me that they were ready - had to go there to find out. No apology no attention to glasses needing adjustment. Very poor service. Marek”
“Went to appointment as advised by pharmacist because I suffer from dry eyes. Tried to explain to optician but he just talked over me. Was abrupt and obviously in a hurry to get rid of me . Won’t go back to specsavers.”
“Tailor made variofocals costing around £340 around 120 days ago, distance is ok when looking staight ahead but reading is very hard work and the intermediate at arms lengh is about the width of my thumbnail I complained 3 times but they told me it was normal, last week started to learn computer but the screen is totally out of focus , I bought £3 specs from the pound shop and can see the whole thing, I feel completely ripped off now by specsavers , if these are top of their range I can't imagine what comes below. I hope my eyes aren't being made worse with glasses I can't afford to replace.”
“Tailor made variofocals costing around £340 around 120 days ago, distance is ok when looking staight ahead but reading is very hard work and the intermediate at arms lengh is about the width of my thumbnail I complained 3 times but they told me it was normal, last week started to learn computer but the screen is totally out of focus , I bought £3 specs from the pound shop and can see the whole thing, I feel completely ripped off now by specsavers , if these are top of their range I can't imagine what comes below. I hope my eyes aren't being made worse with glasses I can't afford to replace.”
“Four weeks ago i went specsaver in bearwood road and after check they said your glass is ready after aweek and they keep calling me to say sorry your glass is not ready till today and i cancel my order.bad service bad customer service”
“The supposed call centre answered my initial enquiry with kirt, blunt questions... I visited the Deal shop where I had good service although something I required wasn't available.. I travelled home as I didn't have my credit card with me, I tried to call three times over two hours each time receiving a message saying the phone cannot be answered.. I eventually got through to a woman who's manner was bordering on rudeness... I kept asking why the phone was not being answered, to which she kept talking over me saying 'date of birth' .... I think the management should be taking a serious view on this vital function for any business.. Colin Craddock 077203 72965”
“I feel totally let down by specsavers they couldn't do the glasses had chosen they couldn't get the lenses to fit them but gave me one of pair of glasses that could get lenses for which a six year old would no thank you, so I went to boots they phoned there lenses makers , yep they can do lenses and just choose the frames I wanted, all done , so specsavers I have been with you for 20 years +, so let down”
“Wish I hadn't gone to Specsavers, Arnison, Durham.
An appalling optician. They took £285 for glasses, issued the wrong prescription and now simply don't want to know.
Buyers Beware.
A rogue outfit!.”
