“I purchased my spectacles from their stores for many years with good service. Now being house bound I decided to use their at home eye tests. 2 people came and performed the test and I selected my new glasses. 10 days later they delivered them to my home. The service was excellent.”
“I had a very positive experience at the Specsavers I ordered my glasses from . The optician that helped me was polite and helpful . Turn around time was 10 days: Overall I am very pleased with my glasses”
“I was greeted by “Rebecca” on entering your Basildon store, she could not have been more helpful, she was very patient with me and explained in detail my options for my purchase, she had a very friendly manner and gave me great advice, she was very knowledgeable, this young lady is an asset to your Basildon store”
“We were very happy with how they treated my 92 yr old mum on a home visit but when it came to pricing she chose 2 frames which if you purchase in-store includes the lenses but by the time we had to pay instead of £249 for both frames and £30 for home visit cost we knew nothing about the glasses ended up £469 because the lenses were priced separately. They said this was because the lenses needed to be thinned down but this was never explained until we enquired why it was so much.As my mum never goes out the lenses really wouldn't have made any difference to her. I think they are just charging for what they want as it is an elderly person”
“I went to the Pudsey store in Leeds. Had ny eyes tested, and collected my glasses the week after. I could see better without them on. Went back and asked for a retest. The manager told me that the Optician said to reduce them a bit. ( a stab in the dark then) I went back again, only to find the same problem. I got a refund and went to an independent Opticians. It turns out my prescription was wrong! I will never go to them again. I've contacted their customer service team, as I want refunding for ny private eye test, as Specsavers wouldn't give me a new test, and the prescription was wrong. Disgusting company. I wouldn't go near them again. Only after your money, they don't care about your eyesight.”
“Absoloutely disgusted that you rip old people off by not telling them when they make a home visit appointment like my mum did that 2 people would be turning up , each charging £30 & then another £30 when she gets her glasses, so £90 already & then tell her she's got dry eyes & that's another £8 so a charge of £98 when an eye test costs £25 & being 88 she could have got the drops free from her doctors. You should be ashamed of yourselves ripping off poor vulnerable people. I have no problem with the price of the glasses but there is no mention of these chages on any of your adverts & I am taking this further.”
“Not a great experience, I bought 2 pairs of glasses , I struggled to adjust to either. Took them back a few weeks later, and they explained the glasses were too big for my face. I ordered another pair, these arrived a couple of weeks later. Went yo collect them, these were even worse. Again the lady measured them and could see they were not made correctly. I got a refund for both pairs (300 pounds) I will not use spec savers again- interestingly, tge same thing was experienced by my husband a couple of years ago when he was given the wrong prescription, and talking to friends, the same has happened to them. I am sorry, friendly customer service doesnt make up for knowing what your doing.”
“Specsavers is just selling glasses, they never care about your eye. The business model is skewed towards milking their customers, selling services that does not benefit overall customer eye health. I am completely dissatisfied and disappointed after 4 visits of going in circles.”
“Very happy with regards to new glasses. Tried to cancel appointments for Monday re hearing promised a call back which was not received on next call held on for some time then cut off very poor service on this occasion.”
“Booked eye test for hgv medical explained this on phone,was not advised that they charge £20.00 to fill in 7 short questions that simply confirm what I’m paying them to do already. 30 seconds to complete,that’s £240.00 an hour to complete basic questions that I pay them to find the answers to.”
“After five visits trying to get my vision problems resolved with my new glasses, I never received a satisfactory answer. They just kept delaying me and kept making new appointments week after week. They told me they would call me, but they never did. After paying for two pairs of new glasses that I can't use, I've decided to get them replaced elsewhere. Run away from this place.”
“Visited Bexhill Specsavers on 18th march 2025. Very impressed with the proffessional service and as my eyes had not changed from the last test there was no pressure to buy new glasses,unless I wanted to.I felt very relaxed at not having to be pressurized into buying glasses I did not need.Well done Specsavers.”
“Went back as 2 pairs glasses ill fitting. Could not wear them. Was told to take a seat and someone would see me. Waited half hour as obviously staff were dealing with money spending clients. Ended up walking out and putting both pairs in dustbin outside branch. Felt totally let down. Never again.”
“I went in today to enquire about a pamphlet or info re contact lenses. While I waited 15 minutes for someone to search "upstairs" ( she came back with nothing) I counted TWELVE members of staff, half of which were just chatting to each other. REALLY??!!”
“I booked an appointment for an eye test due to a watery eye. I am 74 but they rang me and said I’m not due for a free eye test until 2 years from the last and I would have to pay if no change was found. I cancelled. Ridiculous.”
“I bought two pairs of reading glasses for £89. I had to replace a pair due to losing them. They advised it would be £100. I reminded them I had bought two for less. They then told me I could have two pairs for the £100. Just wondering if I hadnt questioned them about the cost would they have informed me I could have the two pairs. Not impressed Specsavers.”
“Home visit.
Had my elderly parents glasses for 4 weeks now, no contact and no information.
I have chased up this morning and told they are on the list for delivery tomorrow. Specsavers shop wouldn't help as nothing to do with them. Somehow I don't feel confident in that. Difficult phoning up, key pad options don't always work. Not good.”
“The optician changed my prescription by a tiny amount (i didnt know/understand the change) and they made me spend money on varifocals I did not need. Saw another optician who said i did not need new glasses unless my frames were worn. Never going back to specsavers :(”
