“Spec savers west drayton not professional enough nobody could find my glasses which where on order had to return twice, and due to work needing invoice stamped they came out with many exceptions and excuses no staff no mangers etc etc to why they could not stamp the form , saying the pwo does not list replacements only there pwo says only eye test on there forms so they refused to stamp it for reimbursement, Harold optician had no problem so im a returning customer to them and took my family as well Spec savers lost all my business now .”
“Booked an appointment for earwax removal at specsavers ( Sainsburys) Cannock, the lady I saw asked me a couple of questions then got me to sign a disclaimer, not sure if this is standard practise at other earwax removal places, she looked into my ears the proceded to remove the wax with a metal hook, I expected that she woud have used either suction ( as advertised ) or irrigation, a few days later I had terrific pains in both ears maybe worse in the right ear, I tried over the counter pain relief but was of little use. I made an appointment with my GP who said I had a severe infection due to scratches in each inner ear and prescribed antibiotic ear spray, but also said that ear infections following wax removal from such places is sadly becoming far too common. I felt the whole procedure was not as clinical as expected. cost £55”
“My father had a home visit(can’t find a site to leave a review for this).
The eye test was very quick & barely consisted of an eye test!!
Was given glasses to choose from & eye test over. Received glasses & could not see out of them,actually worse than his previous pair.
Called specsavers back out due to this,came out & said prescription was correct.
Two weeks later I had to book him in with an independent optician which was extremely difficult to do due to him being housebound for several months but the opticians were amazing,helped me with access to the building & made him comfortable.
Outcome was my father was registered as severely impaired/blind which was not picked up at all during Specsavers home visit or the follow up appointment we requested due to poor eyesight.”
“The final part of the eyetest was a flash in my both eyes.This has resulted in a blurring in both pupils and now I can t read books or small print anymore.I wonder if any other participents have had the same problem.”
“I had an exceptional experience at Specsavers in the Lower Precinct in Coventry. A special thanks to Anmol (optician) and Coreena.
Kind regards
Linda Hartley”
“Said I need glassy to drive cud not see with the ones they gave me was not given retest wet to anuther shop for eye reast said I dident need glassy to drive cost 30 pound”
“Great eye testing service. In the past Specsaver optician identified retina tear (according to eye surgeon at subsequent hospital visit, very difficult to spot) and the prompt action meant I was able to be treated with 109% success.
However, after years of internet buying my glasses I decided this year to take advantage of SpecSavers “buy one get one free” offer- cost £220. Both pairs feel cheap and the lenses not as thin or light as old pairs. Sent my prescription to Glasses Direct and for £150 received a pair far of glasses in excess of SpecSavers quality.
I will continue to use the SpecSavers eye testing service which is absolutely excellent but won’t buy specs from them again.”
“Had my eyes tested at castleford branch after picking frames the assistant said I could have free prescription sunglasses so I said yes please but when I picked them up and got home the reading glasses was both clear and my driving ones was in a frame that I wouldn't have worn so I went back too the shop and the assistant said I must have ordered them both clear I said why would i order 2 clear ones then she said I could have the clear ones done but said it would cost me £30 when I said they supposed to be free she said not the ones I had she gave me the glasses back and I walked out of the shop NEVER TO RETURN”
“I have today had a very competent opthalmist complete my eye test and review1 Oct scan explained my condition and took to time to reassure me of my symptoms die etc very good service”
“I was bombarded with emails for my appointment made three weeks in advance. Arrived for my appointment only to be told that they would not see me as there was a week left before two years had elapsed. This is a rule made by the NHS. I was once told to go annually. I consider this new rule to be very petty. Your loss because I won't be going to you again”
“Im disabled and i had to go in a certain time on a certain day to collect my glasses I was ill on the day I didn't need and eye test or any alterations and they were not very understanding of the situation I have agoraphobia”
“I bought two pair of glasses and within a year the frames on both pair broke around the same time. I went back to the store and was told my lenses must have been too heavy for the frames. I was then sold 2 more pair for $149.00. I am awaiting the second ones . It seems to me Spec Savers should know what frames will support which lenses before I have to buy a second time.”
“Specsavers Quinte Mall is HIGHLY RECOMMENDED!!! I went in with tons of questions a complex prescription and a tight budget. The staff is so helpful. Edith was very courteous, professional and patient with me. She went over everything, answered all my questions and recommended a combination of titanium frames and premium glasses that not only were better suited my needs, but they also came in under my insurance limit. The quality is high, the value unbeatable and the service is second to none. 5 STARS FOR SURE!!!”
“went to the Southhampton centre branch for an eye test, mainly to determine whether I needed varifocals. Had the test, was recommended to purchase the varifocals. I got two pairs of glasses in a decent amount of time. When I go for the fitting it is evident that varifocal element serves no purpose as it doesn’t really improve my ability to read small print. But ok, I had been sold up for absolutely no reason other than to increase the sales person’s commission, a waste of money but I can still use the glasse for seeing things at a distance.
I am currently live in Greece so back I go. Within a couple of months the varifocal sunglasses I purchased developed a problem with the frames. They started to peel! I had bought a couple of pairs of the cheaper frames but still, peeling within a couple of months with not exactly a lot of use, really?
I contacted Specsavers custom service via email and for the past five weeks have been receiving exactly the same apology for the Southampton branch not contacting me, but with a different sender’s name.
I would strongly advise anyone considering using Specsavers to pay extra and visit an optician which is actually interested in the customer getting the most suitable product and which offers an acceptable level of customer service. To be fair it was my own stupidity that put me in this position. I had reservations about going there. You live and you learn.”
“Robbed blind. Optician asking me to diagnose myself. Incompetent staff. Too much buzzing around pretending they're measuring and adjusting. Will never use this company again. Paid a fortune for cheap felling crappy plastic glasses.”
“The woman in the shop convinced us that our 6 year old daughter absolutely needed glasses. This was later refuted by a proper hospital check. Specsavers are just after sales. Not to be trusted whatsoever. If you need an eyesight check, go elsewhere..!”
“(Ref: Specsavers, Yardley. Sent word-for-word to Specsavers management 22/10/2025 and await a response).
Not for the first time I have had a totally unsatisfactory experience with Specsavers. With an appointment at 10:00am on 8th October, with an almost empty shop and one other person sat waiting with me - ALSO with a 10:00am appointment - she was called to her sight check at 10:35 and I was called at 10:45.
During the time that I was waiting, several young ladies seemed to be walking around, trying to look busy but either just saying a few words to a friend/colleague or literally walking around the shop and back to where they started or just walking to the door of the shop and back. The young lady who EVENTUALLY called me in to have my sight check had literally walked past me on three occasions, seemingly for no reason at all.
No paper in her hand, no customer with her, no biro in her hand ... I didn't know it was her that would be giving me the sight check of course until she called my name - I was one of two people waiting at 10:45am. Had I known I would have challenged her when she walked past me on one of the occasions.
When I went to collect my new spectacles I had to corner one of the young ladies because they were all avoiding serving me for some reason. After a few minutes struggling to find my details on her computer screen I was told that they weren't ready. That was it! I had to ask if I should go and do some other shopping and come back or was she saying that I had to get another appointment for a different day? She had to go and "ask someone"!
After another long wait on a (hard) chair I was called by someone in a white coat, who turned out to be a supervisor. At least I was able to sit on a "soft" chair but she told me that my new glasses were "in the lab upstairs" and I should wait while she went to fetch them. She was away probably another ten minutes and when she came back to the desk I was sat at she quietly told me that the lenses did not fit my frames! The lab technician could get them into position but one of them kept popping out! She asked if I could choose different frames to which my answer was "No".
After my lengthy visit a week before to have my sight checked a young lady took me to choose frames and after finding one that I thought I would be happy with I did point out to her that I have an astigmatism in one eye and therefore the lens would be thicker than normal and asked if the frame would be suitable for a thicker lens. She said "Yes"! That obviously turned out NOT to be the case.
I insisted on a full refund, which has arrived in my bank account now so I am able to go elsewhere to see how well I can do at Scrivens or Boots etc. I am making a formal complaint to Specsavers management and also intend to put a low rating on TrustPilot for Specsavers.
They have lost a customer of some 25 years or more - having lost my hearing aid requirements about six years ago (moved to Scrivens and no issues since!).”
