“Attended Specsavers Optometrists, Lakelands. I was attended to by Sarah (Optometrist) and Mili (Staff). Their professionalism, courteous, friendliness, happiness, attention to detail and assistance were excellent. They went out their way to assist me and there was nothing too difficult for them. I have dealt with Specsavers previously and obtained my current glasses and found the Company and Staff very professional and dependable.”
“What truly distinguishes this company is its dedication to professionalism, transparency, and dependable service. Every case is handled with care, attention to detail, and a commitment to achieving the best possible outcome. Their experienced team works efficiently to provide clear guidance throughout the process, ensuring clients feel informed, supported, and confident from start to finish.”
“My child wears myopia control glasses but is now experiencing blurred vision. When I tried to book an eye test, the Milton Keynes manager said I would have to pay because the NHS only covers tests after one year. This was despite the vision issue. Very disappointing service — it feels like myopia products are being oversold without proper follow-up care.”
“Spec savers west drayton not professional enough nobody could find my glasses which where on order had to return twice, and due to work needing invoice stamped they came out with many exceptions and excuses no staff no mangers etc etc to why they could not stamp the form , saying the pwo does not list replacements only there pwo says only eye test on there forms so they refused to stamp it for reimbursement, Harold optician had no problem so im a returning customer to them and took my family as well Spec savers lost all my business now .”
“Booked an appointment for earwax removal at specsavers ( Sainsburys) Cannock, the lady I saw asked me a couple of questions then got me to sign a disclaimer, not sure if this is standard practise at other earwax removal places, she looked into my ears the proceded to remove the wax with a metal hook, I expected that she woud have used either suction ( as advertised ) or irrigation, a few days later I had terrific pains in both ears maybe worse in the right ear, I tried over the counter pain relief but was of little use. I made an appointment with my GP who said I had a severe infection due to scratches in each inner ear and prescribed antibiotic ear spray, but also said that ear infections following wax removal from such places is sadly becoming far too common. I felt the whole procedure was not as clinical as expected. cost £55”
“My father had a home visit(can’t find a site to leave a review for this).
The eye test was very quick & barely consisted of an eye test!!
Was given glasses to choose from & eye test over. Received glasses & could not see out of them,actually worse than his previous pair.
Called specsavers back out due to this,came out & said prescription was correct.
Two weeks later I had to book him in with an independent optician which was extremely difficult to do due to him being housebound for several months but the opticians were amazing,helped me with access to the building & made him comfortable.
Outcome was my father was registered as severely impaired/blind which was not picked up at all during Specsavers home visit or the follow up appointment we requested due to poor eyesight.”
“The final part of the eyetest was a flash in my both eyes.This has resulted in a blurring in both pupils and now I can t read books or small print anymore.I wonder if any other participents have had the same problem.”
“I had an exceptional experience at Specsavers in the Lower Precinct in Coventry. A special thanks to Anmol (optician) and Coreena.
Kind regards
Linda Hartley”
“Said I need glassy to drive cud not see with the ones they gave me was not given retest wet to anuther shop for eye reast said I dident need glassy to drive cost 30 pound”
“Great eye testing service. In the past Specsaver optician identified retina tear (according to eye surgeon at subsequent hospital visit, very difficult to spot) and the prompt action meant I was able to be treated with 109% success.
However, after years of internet buying my glasses I decided this year to take advantage of SpecSavers “buy one get one free” offer- cost £220. Both pairs feel cheap and the lenses not as thin or light as old pairs. Sent my prescription to Glasses Direct and for £150 received a pair far of glasses in excess of SpecSavers quality.
I will continue to use the SpecSavers eye testing service which is absolutely excellent but won’t buy specs from them again.”
“Had my eyes tested at castleford branch after picking frames the assistant said I could have free prescription sunglasses so I said yes please but when I picked them up and got home the reading glasses was both clear and my driving ones was in a frame that I wouldn't have worn so I went back too the shop and the assistant said I must have ordered them both clear I said why would i order 2 clear ones then she said I could have the clear ones done but said it would cost me £30 when I said they supposed to be free she said not the ones I had she gave me the glasses back and I walked out of the shop NEVER TO RETURN”
“I have today had a very competent opthalmist complete my eye test and review1 Oct scan explained my condition and took to time to reassure me of my symptoms die etc very good service”
“I was bombarded with emails for my appointment made three weeks in advance. Arrived for my appointment only to be told that they would not see me as there was a week left before two years had elapsed. This is a rule made by the NHS. I was once told to go annually. I consider this new rule to be very petty. Your loss because I won't be going to you again”
“Im disabled and i had to go in a certain time on a certain day to collect my glasses I was ill on the day I didn't need and eye test or any alterations and they were not very understanding of the situation I have agoraphobia”
“I bought two pair of glasses and within a year the frames on both pair broke around the same time. I went back to the store and was told my lenses must have been too heavy for the frames. I was then sold 2 more pair for $149.00. I am awaiting the second ones . It seems to me Spec Savers should know what frames will support which lenses before I have to buy a second time.”
“Specsavers Quinte Mall is HIGHLY RECOMMENDED!!! I went in with tons of questions a complex prescription and a tight budget. The staff is so helpful. Edith was very courteous, professional and patient with me. She went over everything, answered all my questions and recommended a combination of titanium frames and premium glasses that not only were better suited my needs, but they also came in under my insurance limit. The quality is high, the value unbeatable and the service is second to none. 5 STARS FOR SURE!!!”
“went to the Southhampton centre branch for an eye test, mainly to determine whether I needed varifocals. Had the test, was recommended to purchase the varifocals. I got two pairs of glasses in a decent amount of time. When I go for the fitting it is evident that varifocal element serves no purpose as it doesn’t really improve my ability to read small print. But ok, I had been sold up for absolutely no reason other than to increase the sales person’s commission, a waste of money but I can still use the glasse for seeing things at a distance.
I am currently live in Greece so back I go. Within a couple of months the varifocal sunglasses I purchased developed a problem with the frames. They started to peel! I had bought a couple of pairs of the cheaper frames but still, peeling within a couple of months with not exactly a lot of use, really?
I contacted Specsavers custom service via email and for the past five weeks have been receiving exactly the same apology for the Southampton branch not contacting me, but with a different sender’s name.
I would strongly advise anyone considering using Specsavers to pay extra and visit an optician which is actually interested in the customer getting the most suitable product and which offers an acceptable level of customer service. To be fair it was my own stupidity that put me in this position. I had reservations about going there. You live and you learn.”
“Robbed blind. Optician asking me to diagnose myself. Incompetent staff. Too much buzzing around pretending they're measuring and adjusting. Will never use this company again. Paid a fortune for cheap felling crappy plastic glasses.”
“The woman in the shop convinced us that our 6 year old daughter absolutely needed glasses. This was later refuted by a proper hospital check. Specsavers are just after sales. Not to be trusted whatsoever. If you need an eyesight check, go elsewhere..!”
