“I was in the Mayfair store on September 11, 2024. While waiting for a service representative, I heard a call with Jude. She is so amazing, her customer service was 1000% awesome. I hope her manager knows what a gem she is and needs to be kept within the folders of the company. I would highly recommend her any day. I have had in the past previous great experience with other staff, and believe the company is doing something right. Thank you Jude! Good luck to your bright future in Customer Service.”
“I had bio vocals and couldn’t get on with them, I went back to specksavers Patchway in Bristol and was seen by assistant named Sarah and she was absolutely wonderful, she was able to sort out my issue there and then and I even ended up with some money back that I had saved, overall my experience here today was fully satisfactory and brilliant service from Sarah, I have full faith in this company and store”
“dont ever go to spec savers , they just courced me to have an anxeity attack by constantly argueing with me to pint i asked to re shedual n they just kept saying its up to u and kept arguing , even tho they messed up my lences, refused to belive me my eyesite is blury close up with glasses off, told them to keep glasses n refunded me only issue now is i lost free voucher cos used witch now means i have to wait 2 years before can get it done again elsewwear”
“I had an eye test last year, after being sold two pairs of glasses I couldn’t see out of, I’ve been for another eye test today and my eye sight has improved and they won’t admit the test was previously done wrong, nor will they swap my lenses to the new prescription (clear lense)”
“Claire from Specsavers Chorley called me and left a message requesting me call her back which I did when I called the store they knew nothing about it which is shocking and I knew I hadn't made an appointment because I was at work that day. Maybe they got the wrong person and the guy I spoke with wasn't sure either poor to say the least.”
“The doctor and staff at Specsavers, St. Laurent Center, are amazing! I confused my appointment and showed up 2 hours early and yet they generously accommodated me in that moment. I would recommend specsavers to anyone.”
“Had an appointment booked at Lowestoft today 5/9/24 - was kept waiting 45mins for the Optician - at no point was I kept up to date as to when I would be attended to.
Marked deterioration in service since my last appointment a couple of years ago. Have lost a 15 year customer and will now use Vision Express as does my wife after a similar very negative experience with Specsavers some years ago !”
“Thought I would try Specsavers in Tenterden due to the reviews and I wish I hadn't the staff seem friendly enough but it's all high pressured sales baloney after 2 weeks picked up my glasses tried for 2 weeks couldn't get used to the prescription so I took them back had another eye test the young optometrist said my brain was at fault, (I've never felt so insulted) she then gave me a weaker prescription, 2 weeks later I got them back and they still aren't right so I can't be messing about anymore and will go to a proper experienced optician, while I was in the shop another customer was complaining out loud with the same complaint as me, so be warned GO ELSEWHERE”
“Today I visited SpecSavers Market Drayton Shropshire today. The customer care I had from Holly was exceptional. People are very quick to criticise but not to give credit when it’s due. Well done Holly .”
“Specsavers in North Street Brighton offer excellent service both with eyes and hearing. Nick at North Street Brighton always offers excellent service when dealing with glasses etc.
I have absolute praise for Kori in Audiology in North Street Brighton who always gives excellent service. I thoroughly recommend this company and if you use them you will not be disappointed.”
“My 88year old husband with mobility issues had an appointment with Specsavers of Harrogate at 12.00on Friday 30 August. He was given an appointment card for level access. He arrived on time for the appointment and was told his time was 1pm and would have to come back in 1 hour which wasn't convenient. At no stage did anyone appologise or admit that it was their mistake. Surely their staff should have been trained to deal politely with customers.”
“I went to Specsavers and I had the best experience, they said my glasses would come in about 3 weeks and the came in 1 week, the workers were very nice, cheap glasses and for kids you can get glasses from $99.”
“So had the eye test after 15 min wait asked sit n wait for assistance, 45 minutes later I asked at front of shop what I was waiting for, was asked what I came in for, said an eye test, have had it 45 mins ago ? Oh one moment ,3 or 4 people were spoken to all looking at me as if questioning, then was told the clip board had been mis laid ?? I pointed out I couldn't wait much longer as had another appointment Andrew the assistant agreed I could come back anytime and he would sort it phoned on the sunday to see if had sorted passed to 3 people non knew nothing, was assured Andrew was back in tomorrow and would call me ,now is 19.47 monday eve and no call absolutely terrible and a waste of my important time ,how? The shop is only so big ? How could a clipboard go missing? Am going to seek legal advice on thinking that this is medical negligence, was the longbridge branch Birmingham,”
“My husband booked here for ear wax in arena specs saver Coventry.They didn’t take single piece of ear wax.They charged me 60 pound! I did not see this type of worst service ever.He booked another ear wax team in diff sector.Totally waste of money and waste of time!Be aware!Dont go there”
“Went in because of the 2 for one offer - quoted £140 for one pair (£100 frames and +£40 for thinner lenses) - £280 for exact same second pair. How is this allowed? Complained and got a garbled phone message promising to 'explain' how my quote was reached. Bottom line - if exact same glasses are same price again the offer is false advertising.. I'm angry that I've been conned.”
“I visited Specsavers Torquay at their Union Street Branch today for my 2 year eyesight check-up. I also had the OCT test. I was seen very quickly firstly for the OCT test then by Aston Harvey, whom I have not seen before. I have been for many years a customer of Specsavers and have always been completely satisfied with all the staff and opticians I've had appointments with. Aston Harvey was 100% professional and I would thoroughly recommend him, not only was he thorough but explained everything I asked about the OCT test, particularly as I was interested at the information on screen. He is a young chap and a credit to Specsavers and will go far in his career. Even better, after 2 years I was pleasantly surprised that my eyesight had not changed from previous check-ups so did not necessitate the expense of new glasses.”
“What went right would be easier to answer - absolutely nothing. Cancelled numerous times and 1 no show. I have to make arrangements for someone to sit with my seriously ill husband and someone to take my dog when these appointments are made. Then I have to cancel these arrangements, inconveniencing other people. Specsavers Home Visits have a nerve to advertise as they do. I eventually told them not to bother coming and I am now looking for other home visit opticians. The lady who answers the telephone is not to blame and should be treated with respect. The fault is with the higher-ups and Specsavers Home Visits should be ashamed of this shambles.”
“I worked for them for many years. The first store I worked in the director was corrupt, selling high index lenses and cutting standard index lenses into custimers frames. The worst part was the director was found guilty of fiddling money and they didnt sack him, they gave him a brand new store to ruin and moved him up north. The second store I worked in had secret payouts of bonuses between directors and managers but nothing for the optical assistants who worked the hardest. The third store I worked at the director was overselling, he instructed all staff to sell occupational lenses and no reading glasses and gave reading adds to patients who did not need them. Another director specsavers knows is corrupt and yet still he is allowed to be working and continuing to bully staff into overselling. This is the same store that provided seats in their staffroom that were fabric and fluffy. After sitting on them in the staff room for over 3 months another member of staff informs they are the old chairs that were on the shop floor but have been bought into the staff room because patients have urinated over them, I was then told they are not clean either, because all the directors do is cover them in shake and vac?? i was horrified! In the leading months one of the older lady members of staff bought it to the directors attention, and said we did not want to be sitting on urinated chairs, that director and I quote said “ im really sorry but we do not have the budget to provide you new chairs after revealing only 20mins earier the stire was making £10,000 a day at least. Specsavers care nothing about their staff, they pay the optical assistants absolute peanuts, not even enough for them to live alone, they all live with their parents. I once asked for a pay rise because of the cost of living crisis, only to he told they didnt have the budget for it, i worked for them for iver ten years and saw only one payrise which was an extra £20 a month in my pay packet. I will never work for this company again. The most corrupt business their is right now.”
