“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“I'm probably never going to use this Specsavers again. They've pretty much failed me on all fronts.
- glasses that don't fit and hurt my head, my ear makes clicking noises from them digging into my temple but they still slip 100 times a day and leave red marks on my nose.
- lenses that don't work or are not my prescription and make me go cross-eyed or close one eye to read defeating the purpose of having bifocals, having to read books at arms length because things are not in focus in the reading section of the lens.
- lenses that are blurry, have chromatic abrasion so words have red and blue light coming from them which hurts my eyes and makes them water. The glasses actually cause double vision.
- I don't think they suit me because nobody helped me choose a glasses frame
I wanted to get a second opinion on my eye test but they just got the same guy to do the eye test again. I've tried to adjust to the glasses by wearing them all day everyday but they're not working properly, so something is going wrong either with the prescription or with the glasses frame.”
“There was no option for no stars
My bed ridden mothers hearing aids were not working , after a doctors referel , spec savers Darlington refused to help her at home , they abandoned her in the last weeks of her life”
“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100.
Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause.
Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges.
Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence.
To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”
“Home visits. I would not use Specsavers home visits and try another company, who are able to follow through a home visit.
1. Difficulty contacting company after initial visit. No call back from Specsavers after calling them numerous times.
2. Do not carry receipt book for cash payments. The elderly are required to phone and pay over the phone for glasses.
Apparently, they are too busy to follow through in a professional manner.
My take on this situation is to organise their time better or not book so many home visits.”
“I received very poor customer service. After waiting months for the lenses that I wanted to go on special- The salesperson got my order for new glasses completely wrong - they supplied presciption lenses when I asked for reading glasses. When the glasses arrived I advised the store they were incorrect. They told me they would order the correct glasses and I could pick them up in a week or two and return the incorrect ones. Then they called back a week later and told me they would not supply what I asked for originally. I will not be going back to this shop again.”
“Do not use the home testing service, Despite the advertising it's operated by an outside contractor and, based on my experience, not very good.
They conducted the test in my cramped front room using the contents of a rucksack and billed me £503 for a pair of varifocals. The glasses arrived by post, no visit to fit or check them (apparently they don't do that) and they proved not only useless to use around the house but in some aspects unsafe. When I complained the contractor sent someone who took the glasses away and promised a full refund but have now refused to do that. I used Specsavers in the past with no problems but this service is an expensive disappointment that should be avoided.”
“I’d give zero but that is not an option.
My latest experience has been absolutely shocking. I have been a loyal customer of specsavers for many years and as a family we have spent thousands of pounds there.
I was called for a repeat eye test. The initial experience on the day was disjointed and poor with the eye test itself and communication. I ordered new glasses at this time.
When I collected my new glasses a couple of weeks later they initially seemed ok so I left wearing them. As the day progressed I felt very disoriented and developed a headache. I tried them numerous times but each day I would develop a debilitating headache which would only go after I had taken them off. When I revisited the store I was advised by a dispensing optician that a retest was advised and that due to the issues I was experiencing the lenses may be a problem as they were larger than what I was used to.
The retest showed that the initial test wasn’t quite right. With the help of the dispensing optician I chose new frames and ordered a replacement pair, paying an additional fee.
When I collected the second pair, they initially felt ok but as I wore them they were slipping off repeatedly so I went back and a member of staff adjusted them. I was unaware of what he was doing initially, but it transpired that instead of the usual heating of the arms to readjust them, he cut them off. When he first put them back on me they felt snug but not too bad so off I went. By the time I got home they had left very painful red marks and indentations both on my nose and behind my ears. I persevered with them but could not manage more than an hour of wear before they were too painful to wear and it took a long time for the red marks and indentations to fade.
I again returned to store and it was identified that they were too tight. They offered to pop the lenses out and put them in the frames from the shop floor to replace the ones that had been ruined by the other staff member. Again I agreed to try that as it was what was being recommended as the best option for me. I still experienced feelings of seasickness when wearing them and noticed that I got a big reflection in the lense of anything behind me in the car when driving. This was obviously quite disconcerting and I didn’t feel safe driving in them. I again returned to the store and was advised that the focal point was correct and they were made as per the prescription but that the shape was slightly different to my old glasses so they heated them and tried to match my existing frames as much as possible. They checked the fit and agreed that the arms were much longer and not really suited to my head but made some adjustments and I was asked to give them another chance. I did, I tried again, I still can’t wear them due to the fit not being comfortable and the reflections making them unsafe to drive. I still get the seasickness feeling from them after wearing for more than an hour. I’m not sure why there are so many issues with them but they are unwearable.
Today I returned again. The dispensing optician I saw previously was not there so I saw another staff member instead. Apparently as it is now over 100 days since the initial eye test, I can not have a refund. Despite the fact that I’ve been back and fore so many times, advising them of the problems. Despite the fact I was willing to try a display pair after they ruined the ones I paid for. Despite the fact they are not just unwearable and unfit for purpose but dangerous for driving, as it’s taken so long and I’ve been so patient with them it’s now too late.
The best they could offer was to take my existing frames and put new lenses in those, but as those frames aren’t available any more I’d be without them for a couple of weeks while they did this. I was offered to keep the ones that I can’t wear while it was being done but as they are unwearable that isn’t a valid option.
I’ve now spent weeks of travelling back and fore and to try to resolve the problem, not to mention the cost of the frames and lenses and am left with nothing but disappointment.
One thing is for certain I will never use specsavers again and nor will any member of my family. It was very clever to keep sending me off with tweaks and adjustments to try until it was too late and they could refuse the refund. I feel totally conned and defrauded.”
“My husband got new glasses in January which he couldn’t use. Despite going back several times over the months and having the lenses changed he had no use from the glasses. The problem was finally fixed with a cataract operation. And now have had to pay for new glasses. The person who did his eye test was great. The people at the front of shop are purely sales people who are only interested in having you pay as much as possible for glasses. Definitely wouldn’t recommend spec savers”
“Very very disappointed. I have worn glasses since being a teenager so I know when eye tests are done correctly. This is my first experience of Specsaver home visit. No continuity, two people came to test, a different person to choose (sell) glasses and a third to check they fit (they don’t). A complete waste of money. I feel angry, no duty of care shown. Do not use them.”
“Got some drop and was was priced at 7.99 . But was told they are 12 .99 . So paid the higher price . Seems like there is a lot of up selling as well . .”
“We were very happy with how they treated my 92 yr old mum on a home visit but when it came to pricing she chose 2 frames which if you purchase in-store includes the lenses but by the time we had to pay instead of £249 for both frames and £30 for home visit cost we knew nothing about the glasses ended up £469 because the lenses were priced separately. They said this was because the lenses needed to be thinned down but this was never explained until we enquired why it was so much.As my mum never goes out the lenses really wouldn't have made any difference to her. I think they are just charging for what they want as it is an elderly person”
“I went to the Pudsey store in Leeds. Had ny eyes tested, and collected my glasses the week after. I could see better without them on. Went back and asked for a retest. The manager told me that the Optician said to reduce them a bit. ( a stab in the dark then) I went back again, only to find the same problem. I got a refund and went to an independent Opticians. It turns out my prescription was wrong! I will never go to them again. I've contacted their customer service team, as I want refunding for ny private eye test, as Specsavers wouldn't give me a new test, and the prescription was wrong. Disgusting company. I wouldn't go near them again. Only after your money, they don't care about your eyesight.”
“Absoloutely disgusted that you rip old people off by not telling them when they make a home visit appointment like my mum did that 2 people would be turning up , each charging £30 & then another £30 when she gets her glasses, so £90 already & then tell her she's got dry eyes & that's another £8 so a charge of £98 when an eye test costs £25 & being 88 she could have got the drops free from her doctors. You should be ashamed of yourselves ripping off poor vulnerable people. I have no problem with the price of the glasses but there is no mention of these chages on any of your adverts & I am taking this further.”
“Specsavers is just selling glasses, they never care about your eye. The business model is skewed towards milking their customers, selling services that does not benefit overall customer eye health. I am completely dissatisfied and disappointed after 4 visits of going in circles.”
“Booked eye test for hgv medical explained this on phone,was not advised that they charge £20.00 to fill in 7 short questions that simply confirm what I’m paying them to do already. 30 seconds to complete,that’s £240.00 an hour to complete basic questions that I pay them to find the answers to.”
“After five visits trying to get my vision problems resolved with my new glasses, I never received a satisfactory answer. They just kept delaying me and kept making new appointments week after week. They told me they would call me, but they never did. After paying for two pairs of new glasses that I can't use, I've decided to get them replaced elsewhere. Run away from this place.”
“Went back as 2 pairs glasses ill fitting. Could not wear them. Was told to take a seat and someone would see me. Waited half hour as obviously staff were dealing with money spending clients. Ended up walking out and putting both pairs in dustbin outside branch. Felt totally let down. Never again.”
