We were very happy with how they treated my 92 yr old mum on a home visit but when it came to pricing she chose 2 frames which if you purchase in-store includes the lenses but by the time we had to pay instead of £249 for both frames and £30 for home visit cost we knew nothing about the glasses ended up £469 because the lenses were priced separately. They said this was because the lenses needed to be thinned down but this was never explained until we enquired why it was so much.As my mum never goes out the lenses really wouldn't have made any difference to her. I think they are just charging for what they want as it is an elderly person