“I went to Specsavers Nuneaton to see if my glasses would be ready for today . The nice lad said yes , there here just need putting together.so they will be ready tomorrow. I've then had a text message saying your glasses arnt here yet so they will let me know. I know this is a lie. So I've gone down there today and asked them to explain the text. Then he said that the lenses are damaged and they are waiting new one s again. So now I still have no glasses which I desperately need. And they don't know what day I can get them now . So great thanks Specsavers. Not impressed 😡”
“Went to Wakefield waited 20 minutes for my appt eye check. Optician great but then left standing there to pay, buy eyebrows and get measured for first glasses, so in the end I bought glasses from somewhere else”
“After deciding to go elsewhere for my glasses I'm so glad I did. No more packed waiting rooms...appointments running late...cheaper glasses with scratch resistant included. Won't be using specsavers anymore.”
“I have ordered glasses from Bognor, chichester , and now Havant specsavers. Each time, the glasses had to be redone, as they got the prescription wrong. They done them for reading, instead of intermediate, which was for laptop use! At the Havant store, i got the optician to measure the distance for laptop use, then asked the girl doing the forms 3 times, are you putting the prescription for laptop use at 1.50 on the bifocal? She said yes it is. Went to pick them up yesterday, and they were wrong, and set for reading....again!! So i have to wait another two weeks for them to be redone! The present optician spoke to me like i had made the mistake, when i couldn't have been any clearer, and asked the previous lady 3 times to make sure they were set at intermediate, which i told him! They must waste so much money having to redo the lenses! I dont think i will bother going to them again, as all 3 stores got it wrong!”
“Have found specsavers in Bolton and Bury very good over the years; less so more recently. There are often long waits, some opticians who reluctantly discuss any problems or concerns, and now feels more like a conveyor belt. After cataract operations with problems with both eyes for weeks/months afterwards, I had to return to Specsavers. The first occasion the staff provided excellent service. Later the sight in one eye, although still very good for long distance, had deteriorated for the near distance - people in the same room, pictures on walls etc. My reading glasses were great and recently purchased. The problem was discussed and I was told that suitable lenses would help, so glasses ordered. On returning to collect glasses, they were incorrect - they were reading glasses. The member of staff said incorrect lenses had been ordered. Returned - long, inconvenient journey - for correct glasses. I was asked if the fitting had been okay previously and that was it. Returning home I found they were for long distance and of no use. Unlikely to be returning to Specsavers.”
“My review is regarding Home Visits for Housebound people
My wife waited for her visit was given the wrong information to start with so when they came they were in a rush just guessed how to adjust her prescription for her glasses and got it so wrong
Now she has to wait over 2 weeks for them to come out again never mind after how long she will have to wait before she gets some glasses she can actually see through and are comfortable
She has have heart failure , Autism , Diabetic to name a few all her support is on line and she is left weeks now not been able to access it as she cannot see the laptop for long to do so they know all this but just say sorry
When you are suffering and the errors made are theirs sorry does not help her one bit
I am not sure we would bother with them again they seem to not be able to understand the hardship they leave people in and the affect it has on them
Date of experience: 21 September 2023”
“Very disappointed as I went in to book appointment and chose a pair of glasses which I asked them to keep as only pair I liked, they said they could put them aside for me but on day of appointment the glasses were nowhere to be found, they had been put back on the stand and they no longer had them as they had been sold, why say you will keep when you don't actually do it, won't be using spec savers again after this 😢 😞”
“firstly the eye test was not thorough second they did not seem to have the frames i wanted encouraged me try the one they had which does not fit comfortably and when the new glasses came the prescription was wrong I could see better without them I now have the right prescription now but still the frames that i do not like I am considering asking for my money back it is not cheap”
“I have used specsavers many times for my glasses. Usually my experience is excellent but this time I was very disappointed. First was the day I went with my husband to get our eyes tested and to get new glasses. The best way to describe the experience was very rushed. They asked us could we both go in together which we agreed to but both of us felt the same afterwards, we were treated as one rather than two and both of us felt we got half the normal service. Then the collection of our glasses is where it unravelled for me. We arrived two weeks after our glasses were due for collection as we didn’t get a call or message to say they were ready. My husband’s glasses were there but one of my pairs was missing. The reason for the absence of these glasses didn’t make sense, something about a crack appearing in the lens that morning as they were making them in the laboratory, remember this is two weeks after they were supposed to be ready! The lovely girl assured me she would get someone to ring me when they were ready for my next collection. No call came. Considering I was spending over 700 euros, I feel it was a very poor service and doesn’t give one confidence in the product. I don’t live in Dublin so each time is a trip. Honestly, I’m not certain if I will ever use Specsavers again.”
“Optometrists were very good. Sales, not so. Suggested I obtain a frame elsewhere, which I did, then they said they couldn't fit lenses to it. I did that elsewhere too (varifocals). Visited again to see if they could provide simple single vision frames and lenses as I was attracted by the £69 two for one offer. Turns out it's extra for scratch resistant lenses, and extra for tinting, etc. The cost swiftly exceeded £150. No thanks.”
“My father is 97 and suffering from dementia and lives in a residential home.
Specsavers visited to give people an eye test.
They tried to convince him to spend £340 on 4 glasses. They doubled his order in case he lost one. Definitely a case of sale before customers care.”
“I brought my hearing aids four years ago in Poole. I need my hearing aids for everyday use and work as I work in a shop. Several times I have been down there and lady that was there before kept giving out batteries that didn't work, and also didn't believe what I was saying to her she has left now. But my hearing aids are not working properly and I am trying to get the issue sorted as soon as possible I don't understand why you should make a appointment for several weeks time as I need my hearing aids sorted out soon. I have just phoned and I have to make a appointment WHY. I can't see why they can't just fit me in for a couple of minutes. I think this is very poor service. Especially as I paid a lot of money for these hearing aids. And I have been a customer for many years. I am losing faith in the Audiologist in Poole Specsavers.”
“On going back to specsavers again negative assistant after asking for help to choose some glasses couldent have been less interested in helping me am sight impaired &all she kept doing was dissapearing to help someone else waste of time”
“Eye test went well , need a slight change in prescription, however the frames all seem to be the same shape ( round ) and have got very flimsy, unattractive and expensive. My prescription will have to wait unless I take it somewhere else.”
“Eye test went well , need a slight change in prescription, however the frames all seem to be the same shape ( round ) and have got very flimsy, unattractive and expensive. My prescription will have to wait unless I take it somewhere else.”
“I had been wearing reading glasses for the last two years. So after a few reminded from Chesterfield branch I booked an eyetest in July. After the test I was offered glasses stronger than the reading glasses I use. I had been unable to wear the prescription glasses because there are to strong. I feel disappointed with the original eyetest.”
“Eye test fine. Now bought from you three times, every time both pairs fell apart within six months. I paid twice for replacements at £259 for one pair each time! They also fell apart and could not be repaired. I think you need to steer clear of glued/tacked cheap frames. They have brand names but not the quality.
Sorry but I wii try elsewhere from now on.”
“Poole branch. Ridiculous conversation yesterday morning at 8am for 5mins . Telling me I am not entitled a sight test until July next year . I kept saying yes I know but I still want to have one because I need new glasses. I can’t see through one lens as the coating has deteriorated. Then said well if that’s the case come in and we will see what we can do with them. I said I have already done that but you said you can’t fix them. She replied well no we wouldn’t because they are outside of the warranty. ?? Why tell me to bring them in with a view to fixing then ! 🤯 She carries on telling me I’m not entitled to an eye test and I keep acknowledging and saying I want one. Eventually instead of doing this dance she asks what would be easier have asked or said from the outset…’are you saying you will pay for your eye test’’. Erm …..yes! Why not just say you aren’t entitled to a funded test just yet (I’m diabetic) so are you aware you will need to pay for this. That would have been far easier. Then arrive today. They check all my details. Am I diabetic ? Yes, but I need to pay for todays test. But are you diabetic? Yes. Then you don’t pay your test. Even if it’s not due? Yes. (Thanks Christie!) Luke the optician was lovely and throrough. He says someone will be with me in a few minutes to choose frames. 20 minutes later I e long since chosen and I am still waiting. I let them know. Someone comes. I explain I forgot to bring a golden ticket discount voucher. They say don’t worry, you can bring in on collection. The frames £49. However apparently I will get a better deal if I go for dearer frames (£69 plus range) as certain treatments (thinning) are discounted. Ok what’s the difference in cost? £227 for £69 plus frames v £248. Ok, I go and look at the £69 frames but I just don’t like them. I decide to just pay the £248. He then tells me I do pay for the eye test ( make your minds up) and the bill is £305. So the eye test is £55 I ask!?! No it’s £25. How does £248 plus £25 equal £305? The price isn’t £248. You said it was. No that’s what it was if you chose a £69 pair. (Frown) so what’s the figure of of £227? With the golden ticket a £69 pair (it’s meant to be 25% so those maths don’t work). So you are telling me at no point have you actually given a price for the £49 glasses. Well yes, £305. But at the point we working out what was the best price you only ever gave me a price for frames I didn’t have in my hand ? Yes . 🤯. I eventually did by a more expensive pair but talk about confusing, contradicting, and ridiculous pricing that cheaper frames make more expensive spectacles. Really poor service and apart from the optician an overall impression of clueless”
“Original visit for test and ordering new galsses. Good, very good in fact. Hence the stars. 3 1/2 weeks later no glasses no contact. Won't accept phone calls. Just a void. I have used Specsavers many times in the past. Doubt I will be going back.”
