“Staff are usually great, but I've been to three different places over the last 15 years and they rush you too much, and I've never had a pair that did what I told them I need the glasses for, the last time (keighley branch) I had to make them refund me.”
“I had a problem with new glasses, I went back to specsavers store, my claim that there was a fault with lens was quickly refuted. Subsequently I complained online and I was invited back to store for another look. Too late specsavers! If you fob off a customer, don't expect repeat sales, referral or any glowing review in future.”
“Worse glasses iv every had made. All I wanted was replacement lenses..but
Purchased 2 pairs of veryfocals, tried them on and both pairs were out of focus, I couldn't see the shop across the street and reading anything clearcon the card they held up, itcwas a joke, they were completely wrong and couldn't see near of driving lenses in both sets for work snd driving.
The man serving me was agitated flustered when I pushed back on just give me a full refund of £308.
It's ridiculous the prescriptions were so far out of focus it was a waist of time.eighther the optician or the lab are needing tested for competence.
I'd paid in part cash and card and the guy serving me said we have no cash in our till at 2.50pm on a Saturday. If we give cash refunds by card our refund team will go Nutts. Say what??? Anyway he asked and said I'll refund the cash by card.
I'm going else where think £150 a pair is a rip off. He didn't say when I'd see my refund in the bank, was too busy trying to rebook a new redo of another eye test review.”
“Rude unprofessional staff. What should have been a straight forward repair to a very expensive hearing aid (stil under guarantee) turned into a horrid upsetting experience even to the point a member of staff called me a liar. NEVER will I used this company again.”
“New glasses out of focus - two pairs. Had a visit from specsavers representatine who said and I quote:
Maybe you are not hold your head at a proper angle
Suffice to say. I will never use Specsavers again, EVER!”
“Booked in for an hours audiology appointment 6 weeks in advance for new hearing aids as line are just about at the end of their life.
The staff in the Aldershot branch are rude and useless.
They couldn’t do the audiology test as apparently they only booked me in for a 30 minutes appointment and could kit offer me another appointment until the end of January at the earliest. My original appointment was the 22nd December.
Asked for the head office address so I could write a complaint and they point blank refused to provide it.
The audiologist herself couldn’t care less and was very abrupt and rude and said take it or leave it.”
“An utterly useless company. They advertise moulded earplugs in their hearing department, but all calls to Plymouth central and Marsh Mills resulted in "I'm not sure we would do that alone, we'll have to get back to you," which of course they don't. Utterly useless. Went to Boots hearing. they advertise something they don't offer.”
“I was finding difficult to find the place and not from same town. I parked car multi storey car park walked to the Mall, trying to find the store was difficult with few people’s help I got to the store so I was 7-10mins late. They refuse to see me I tried to explain and did not help me any further, complete waste time and journey. Also they did not look busy at all.
Regards”
“Booked home visit for my mother on the 1st November to come out today 28th December, earliest available apparently, no phone calls or messages left, just rang to see what time they are coming out, got told optician is off ill, rebooked 15th January, what kind of monkey company is this ?”
“I organised a home eyetest for my mother who had a fall. We were left really dissatisfied. Spec savers lost her frames that needed the updated prescription. After continuous chasing we were told that they lost her frames and we should choose another pair up to a certain price online. I requested that they should bring the selection home so she can try them on. Finally they agreed. This delayed by another 3 weeks.
Her new prescription is very blurry and she refuses to use these but specsavers are reluctant to take another eyetest to rectify. They insist it’s the lighting in the room that’s making the vision blurry.”
“I took 2 pairs of glasses to be re lensed. One pair are fine. However, the other pair my main pair are useless as blurred vision. Both pairs have the same prescription. I said I can’t see out of them so they sent them back to the lab. I needed a second pair as was due to go away on holiday and paid the extra for thinning and reactions. Never come back in time and when they did are still useless. The person in the shop then just passed the buck and did not want to resolve the issue. I have visited Albany Road in Cardiff 5 times now and still no closer to having the issue resolved. Extremely disappointed that I have paid almost £350 with only one pair which are any good. Furthermore, was promised a call to try and resolve the issue which has not materialised. Formal complaint and money back will be requested.”
“Home visit to my 84 year old mentally ill brother. Was told to expect them on Friday between 3pm and 5pm. They had my mobile number as a contact. My husband and I planned to arrive at his house at 2.45 as he gets anxious if we are not there. They arrived at 2.06. Did not tell him their names on arrival and did not call me to ask if early visit was OK or advise me so that as his carer I could be there. I only live 5 minutes away. Maybe they thought it would spoil their early finish on a Friday. I have watched the visit on his ring camera, which we have installed as he has falls. They asked him questions such as “is he diabetic” to which, although he is, he answered no. He has trouble hearing and understanding. Very disrespectful staff who went into his kitchen without asking permission and were opening all his cupboards looking for his tablets. Coerced him into using his finger to initial their phones. He had no idea what for. Funnily enough they managed to phone me when they wanted payment. If you have any elderly folk that you care for, STAY AWAY FROM SPECSAVERS HOME VISITS. I wish I had not paid and I would give minus stars review if possible”
“Specsavers Bristol and the Specsavers contact lens re-order service online is categorically the worst service I think I have endured. After paying for a 2 boxes of emergency lenses after an entire box of my 3monthly order were faulty with a tear on one eye, rather than replacing them straight away, Specsavers said that I would need to pay full price (out of the deal I was in) for replacement boxes. After waiting 2 weeks with no lenses, they still hadn't arrived on the date I was told. I phoned them to be told they wouldn't be despatched for another 2 weeks, when my normal order was due to be sent out anyway. Another 2 wks later they still hadn't arrived and after lots of reassurance from the customer service that the lenses would be sent out the following day and I would receive them by the 18th Dec plenty of time before Christmas, the next morning I received an email to say they wouldn't be despatched until the 29th Dec. I have had so many phone calls, in store visits and be told endless lies, I cannot believe that a company this big has such disorganisation, such a pitiful service and sadly the workers completely lack integrity. I Total disgrace of a company. For full review see Trustpilot.”
“Bad service being passed from one person to another while choosing frames & being fitted - a total of 4 different people for one order. In there nearly 2 hours. Outrageous”
“Kingston branch awful. First Optician gave me wrong prescription. I went back and said they caused bad eyestrain. Woman on desk tried to fob me off. I insisted and was handed to a colleague. I asked to be retested. Given different prescription but no apology or explanation. Collected glasses. They had already been fitted when I collected the ones with wrong prescription but the man on desk changed them. I was left with one pair that pinched my head and another that slanted on my face. I asked for him to change the fit but he told me to try them for a while and come back if any problems. I have never had to return for fit before, surely that's his job, to get it right first time, not making customers return again and again so he can keep trying. Every aspect of buying new glasses from Specsavers Kingston has been a stressful disaster. After years of using them I won't be visiting again.”
“I had a eye health check for my type 2 diabetes I naturally thought because they have my health details the results would be automatically forwarded to my GP.
So I asked if I can come into the store in Chingford the manager said I can come into the store and take a picture of the screen. To be honest I paid for this service they want a secure email address of my Gp to send on the email my GP said they should have sent the results to the NHS , so in fact I wasted the money on the health check. I asked the care and quality commission to look into this .”
“I called at Specsavers in Blackpool to pick up two pairs of glasses. . As in previous years, I thought that one would be for reading and the other for near vision so that I can see my mobile phone, computer and other near objects clearly. At my previous eye test I had, for the first time, been prescribed three pairs of glasses and had to pay for one of them as my NHS vouchers only cover two pairs. The three pairs were for distance, reading and near vision. At that time I needed the distance glasses for driving. I no longer drive so when I went for my recent eye test I told the optician that I no longer needed distance glasses. Despite this, when I picked up my glasses I discovered that I had been prescribed distance and reading glasses so I told the staff at Specsavers that I do not need distance glasses. They were unmoved, surly and unhelpful. I have to have distance glasses they said, I am not allowed to have glasses for near vision unless I pay for them. I cannot use my NHS vouchers towards glasses which I use all the time so that I can see properly. The only glasses they will prescribe are reading glasses and distance glasses which I don't need and never use. As they had already used my two NHS vouchers they demanded that I must pay for my normal everyday glasses. They refused to take back the distance glasses and reinstate one of my NHS vouchers. They said I could have my third pair of glasses at half price. I have therefore decided to pay for my third and absolutely essential pair of glasses - at Boots opticians.”
“I ordered & paid for 3 pairs of glasses from Specsavers in Newcastle. When they were delivered all 3 had markings across the lenses & 2 pairs were so loose they would slide to the end of my nose. All 3 pairs are not wearable. I emailed Specsavers telling them of the problem giving them all my details including phone number. The automatic reply I received said I'd get a reply within 48hours. After 3 days I emailed again saying I hadn't had a reply. Its now nearly a week and I haven't received a reply to either email. Shocking, really shocking service. In the good old days you could talk to a real person and your problem would be sorted. Does anyone know a good optometrist who still works with the old values?”
“I couldn't wear the specs provided as I could see better without them. They were late I got them the day before leaving UK for the winter. When I returned I was told I should have returned them immediately. They have lost my business.”
