“Bought my first pair of varifocals from Specsavers and paid close to £300 for them along with prescription sunglasses. I have been a customer with them for almost 20 years but on my last visit I felt there was a lot of upselling whether it was additional testing or products. It took 10 days for my glasses to be ready to pick up and straight away they didn’t feel right. The assistant assured me it would be because of the change of lenses and to give it a few weeks for my eyes to adapt. 6 weeks later I cannot read with them or use my computer. I had a H&S assessment completed at work to make sure everything was ok but I still couldn’t see the screen properly and after wearing them for more than 5 mins I was getting pains in the right side of my head/face. Popped into Specsavers today as I feel 6 weeks is long enough to make an informed decision and could not believe the poor customer service I received. The girl asked me if these were new glasses - I said yes and you should be able to see that from my record. She asked if these lenses had been removed and new ones fitted - I could not believe what I was hearing. Twice she went off to check I had the right prescription- which it was. Then she re-measured the frames on my face and couldn’t find anything wrong. She told me I might not be moving my head enough with them or my computer is in the wrong position. Highlighted again that I had an OHS assessment completed last week and everything is fine and I told her that I do move my head - you have to with varifocals!!! Said to her that I just wanted normal lenses and I will deal with the distance issue and she said she would need to charge me £90 for new glasses. I asked why and she said moving to an intermediate lense with the anti glare coating was £90 and I would need 3 pairs to replace the varifocals. Told her that this was ridiculous and I wanted my money back and I wouldn’t be paying for anything. Did get my refund but what concerns me is they were not prepared to retest my eyes to see if these optician had made a mistake and would have charged me an extra £270 for glasses when their specs were not fit for purpose. Avoid at all costs. Go to an independent and give them your money rather than this rip off mob.”
“The sight in my left eye had deteriorated to i went to Specsavers in Bromsgrove. I told the Optometrist that my left eye was very clouded, i explained i had had contracts removed in both eyes 18 months before 'under Alcester Specsavers. I had eye tests (even paid for the enhanced test). I was told everything was fine and i was sold glasses, 2 pairs for £90.00!! until i got to checkout and told with the lenses they had recommended the cost would be £452 "shocked or what" I settled on one pair costing £293. When my glasses arrived i tried them on but couldn't see, i was told to wait a couple of weeks and see how things go. Two weeks later, no change, so i went to another opticians for a re-test, only to be told i should never had been sold glasses as i required YAG Laser treatment, as a membrane had grown under the new lenses in my left eye (common after Cataract surgery) I complained to Specsavers and got my money back. Yesterday i had YAG Laser treatment and my vision is so crisp and clear. Shame on you Specsavers how many old people would excepted the situation and not complain. Disgraceful”
“I was. Told if I selected from a certain range of glasses I could bye one pair and get one pair free. It wasn’t until I went to pay that they told me only the frames. We’re free. My total bill come to£380.00. I will never give them the opportunity to con me again.”
“If I could give zero stars I would. The customer service is shockingly bad considering they are the bigger of the two specsavers in Croydon. I would honestly advise people to go anywhere else but here.”
“Rang for some new batteries . The stupid message said busy . Fair enough but no hint of where i was in the queue. So left a message , said they would ring back but still waiting . My nearest audiology department is 22 miles away . The one in evesham is closed . When i reported my aid wasn't working the audiologist didn't seem to care less . She said it’s fully functional. I know it isn't because i cannot hear anything from it . I gave up and left before i lost my temper . This was a while ago and to repair it i have to get to worcester which as i said is 22 miles away . Complete joke of a business ,go somewhere else .”
“5 weeks ago(imm 45,from Scotland,plese forgive seling mistakes for due to Specsavers I've recently had to go the "one eye" rout)I went to Specsavers cos I had new floaters. Was examind and told all parts of my eye were not just fine but healthy.
Not convinced I sspent 5 weeks at AandE and even my doctors,finally 8 days ago tommoro I was back at Specsavers, detached retina. Had extensive surgery 2 days later,current blind in right eye,if all goes well I'll get some,maybe most back in 6monthss,or I'll just be blind in right eye.”
“Went for my eye test yesterday appointment at 11am I sat for 20 minutes in the waiting area, I then approached someone to shop them my appointment to be told I will see if I can get someone to do it, clearly appointments are beyond this lot, I will go elsewhere from now on”
“I asked for a quote for the £70 buy one get one free range, with one pair being bifocal. I was quoted £120. I suggested to the staff member that if I changed the bifocal pair to straight distance glasses, it would save £50 (for the bifocal extra cost) and he agreed. When I sat down with another staff member to finalise my order, I was told the £70 bogoff deal doesn't apply because of the different prescription which doesn't make sense. So I left the shop (in Hempstead Valley) and bought my glasses in Vision Express for £87.50.
I dislike a) being misled and b) the constant efforts to upsell in Specsavers. I certainly wouldn't go back.”
“I made a phone call to the store at walsall spoke to a female staff member about my hearing aid,she said she would call me back as soon as the audiology was free,and of course no call back,this isn't the first time this has happened”
“Just seeing a lady comment on how bad worthing specsavers is, I can confirm this too. Optics is a small world and the optometrist director “dennis” thinks he has an amazing reputation with him proud to hold 100percent conversion rate but in actual fact his patients go elsewhere and then other opticians have to explain to these poor people that you should never have been sold these glasses in the first place because you have cataracts. Avoid specsavers worthing if you want real patient care.”
“Cannot stand this company. Staff nearly always rude and/or incompetent. I never leave reviews to slate a business but with Specsavers, I felt compelled. Avoid at all costs.”
“I worked for this company for over ten years. I will continue to speak out about their corruption to try and save patients from this awful donald trump conveyer belt money making scammers. They bully their staff and optometrists to produce the highest conversion rates, this leads to optometrists changing your prescriptions by tiny amounts that you wouldnt notice and then telling you to buy £400 varifocals. One thing the public does have on their side, is if they really think to themselves, can i see the smallest pront on that reading chart with my old reading glasses? If the answer is yes, you do NOT need new glasses. There will already be thousands of customers who have experienced this, paid money, then given refunds or prescriptions changed back to what they already were. Please stop endorsing these horrible, corrupt retail directors who have zero patient care.”
“My problems with Flint Specsavers started pre covid when I paid rather a lot of money for glasses I couldn’t see through and which also had crooked interchangeable arms. It was difficult to get anybody to correct these problems during covid so I put up with them. Post Covid I then went on to purchase another pair of expensive varifocals where once again I had vision problems. Maybe it was because I couldn’t get on with varifocals I thought so I then went for an eye test earlier this year to have single vision glasses made. Once again I could not see clearly, Specsavers gave me another eye test a week later with different readings!!! Another pair of glasses were made and guess what…. I couldn’t see through them. I was told this was because I had the ….start…. Of cataracts which were not too bad, so wouldn’t have any impact on my sight. In desperation I returned the single vision glasses and I got my money back. I was made to feel quite uncomfortable during this process, there are some very nice staff and there are some staff that need further training in customer service at this particular Specsavers. I then decided to go to another optician at a £30 cost for an eye test (as my free national health test had been used in Flint). There it was discovered I had a full blown cataract and I would never have had clear vision until it was corrected. My gripe is, this has cost me a lot of money over the last few years. Why was the cataract not picked up by them. Are the machines they use faulty or is it incompetent staff, because something or someone is very wrong. Can cataracts grow to be full cataracts in the space of 2weeks???? I now would not go back to Flint Specsavers as the trust has gone, and finally some, not all of the staff, need further training in customer services.”
“Had appointment today 19/09/2024 got there on time to be told there was an hour delay as they were running late . If we had been late it would have been oh dear can’t see you etc . The lady on reception was rude when hubby told her we couldn’t wait , they think that customers have nothing to do , I am disabled but had to go with hubby as he has onset dementia he can’t remember he’s lost the ability to recognise where he is , we also put my daughter out as she drove us in and picked us up and the damn receptionist had the nerve to say “ well you will have to make another appointment “ well guess what Specsavers we shall definitely never step over your threshold ever again you’re a joke”
“FREE CONTACT LENS TRIAL (ONLY FOR £25) - DISHONEST COMPANY
Advertised free contact lens trial in Walton on Thames. My wife went in, asked a few times if it's absolutely free, they confirmed it is. Saw her recent glasses prescription from another optician didn't do any eye test. Told her she doesn't need a new lenses eye test. Then forced her to pay a "consultation charge" of £25!
She paid and then later checked the receipt, it said the charge was for an eye test!
When we went back to challenge the charge and they fist tried to patronise and made faces. Started talking themselves up instead of apologising for charging incorrectly.
Never have I ever seen such a condescending staff on specsavers. Time for specsavers to start sending their staff to some professional behavior and honest conduct training.”
“The service at Specsaver Camden High Street has dropped a lot in quality of care and service. I have been a customer for 14 years and I have never been treated so badly. 2 weeks ago I had an eyes test and I had to wait 40 minutes and the attention was not very good, but today with my contact lens test it was worse, not only the 40 minute wait again but the quality of the test, the person who did the test The test took only less than a minute for me to read some letters, when I asked her if she would only do that, she told me that I didn't need any more exams (after 2 years of my last test and I remember it was more complete), the treatment of this person She was not very friendly and then when I paid for the contact lenses and the test, I told her that I was not happy with the test and she became aggressive and raised her voice in front of the staff and customers, she told me that I was rude by telling her that I was not happy with the test (but I only told her that in private), when I asked to speak to the manager, they told me that he was in a meeting (they didn't even go to ask), unfortunately I will pick up my glasses and contact lenses next week and it will be the last time I go to Specsaver, there is no justification for treating a customer (or anyone) badly, it hurts that their good reputation from years ago has turned into bad customer service.”
“dont ever go to spec savers , they just courced me to have an anxeity attack by constantly argueing with me to pint i asked to re shedual n they just kept saying its up to u and kept arguing , even tho they messed up my lences, refused to belive me my eyesite is blury close up with glasses off, told them to keep glasses n refunded me only issue now is i lost free voucher cos used witch now means i have to wait 2 years before can get it done again elsewwear”
“Claire from Specsavers Chorley called me and left a message requesting me call her back which I did when I called the store they knew nothing about it which is shocking and I knew I hadn't made an appointment because I was at work that day. Maybe they got the wrong person and the guy I spoke with wasn't sure either poor to say the least.”
