“After reporting a very poor experience at one of Specsavers shops after being charged for what should be free NHS batteries to hearing aids supplied and fitted by Specsavers I have received no response from both their web site nor their chat line.”
“I am writing to raise a concern about a recent glasses purchase made for me (I’m 17 years old). I was told the lens thinning was optional, and I made it clear multiple times (3 times) that I didn’t need it. However, the staff member continued pressuring my father, who didn’t understand it was optional since she described it as if I did not get it would have massive and serious impact and ended up paying £60 for something we didn’t want or need.
I have had a similar prescription before and never required thinning and had unevenness. I believe this upsell was misleading, especially considering I’m under 18 and eligible for NHS support.
I would like a breakdown of the charges and would appreciate a review of this situation to determine if we are entitled to a refund or adjustment.
Date of experience: 15 July 2025”
“I visited Specsaver Square One today, I had wonderful experience. The staff were friendly, accommodating, smiling and professional. They make me comfortable throughout the exam process. The doctor is excellent, took time to explain everything clearly which, I appreciated so much.
I got a very good deal, highly recommended for anyone looking for affordable eye glasses, great customer service.”
“Absolutely disgraceful - I waited for 45 mins for them to answer
After 25 minutes of waiting I was told I was next in line - really - then waiting for a further 20 mins !!!!!!”
“Sarah Star at Barnstable store was so kind to me offering advice and making sure that Optician Ikechuwu Ocafo makes my referral to Exeter for my cataract op”
“I went to specsavers at vaal mall and was assisted by Jane she was so friendly and patient with me as it was my first going there and not having enough information about their products , she showed the special and even got the discount 😅
She really made me the happiest customer ever”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“I'm probably never going to use this Specsavers again. They've pretty much failed me on all fronts.
- glasses that don't fit and hurt my head, my ear makes clicking noises from them digging into my temple but they still slip 100 times a day and leave red marks on my nose.
- lenses that don't work or are not my prescription and make me go cross-eyed or close one eye to read defeating the purpose of having bifocals, having to read books at arms length because things are not in focus in the reading section of the lens.
- lenses that are blurry, have chromatic abrasion so words have red and blue light coming from them which hurts my eyes and makes them water. The glasses actually cause double vision.
- I don't think they suit me because nobody helped me choose a glasses frame
I wanted to get a second opinion on my eye test but they just got the same guy to do the eye test again. I've tried to adjust to the glasses by wearing them all day everyday but they're not working properly, so something is going wrong either with the prescription or with the glasses frame.”
“There was no option for no stars
My bed ridden mothers hearing aids were not working , after a doctors referel , spec savers Darlington refused to help her at home , they abandoned her in the last weeks of her life”
“The gentleman who did the eye test was great it was the sale assistant tried to sell me every thing but the kitchen sink wont be using again rearly put me off.”
“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100.
Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause.
Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges.
Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence.
To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”
“Top class eye test appointment, top class glasses, top class staff. Very reasonable price. Will not hesitate to recommend. The follow-up fitting session was equally as detailed and professional. Thankyou.”
“On behalf of Margaret who is a resident in the care home where I work.
Margaret was very impressed by the "Charming and helpful gentlemen who visited her." They treated her very nicely.
Margaret's spectacles were delivered faster than was advised and fitted with care by "a very nice young lady"
The glasses are beautiful and came in a sparkly case. Very impressed by this service, Thank you.”
“Home visits. I would not use Specsavers home visits and try another company, who are able to follow through a home visit.
1. Difficulty contacting company after initial visit. No call back from Specsavers after calling them numerous times.
2. Do not carry receipt book for cash payments. The elderly are required to phone and pay over the phone for glasses.
Apparently, they are too busy to follow through in a professional manner.
My take on this situation is to organise their time better or not book so many home visits.”
“Spec Savers on 3353 Kingsway location
friendly insurance informative about coverage
staff all seem very knowledgeable
I myself was extreme nervous but left feeling good & confident my needs are being met all within budget
I highly recommend this location
Great deal 2 pairs $149 + free for a limited time Jun 18 2025”
“I received very poor customer service. After waiting months for the lenses that I wanted to go on special- The salesperson got my order for new glasses completely wrong - they supplied presciption lenses when I asked for reading glasses. When the glasses arrived I advised the store they were incorrect. They told me they would order the correct glasses and I could pick them up in a week or two and return the incorrect ones. Then they called back a week later and told me they would not supply what I asked for originally. I will not be going back to this shop again.”
