“Had my eye test went back to have new glasses fitted , they were worse than my previous ones, went back 2 weeks later after giving my eyes chance to get used to them, there was no improvement, saw this very helpful guy who said they had been set up wrong, so off I went again to see if any improvement, came back after a week , no improvement. I was sent for another eye test to which technician said to me the magnification was too high on previous test so he recalculated his findings and said come back in 2 weeks for new glasses so off I went , came back 2 weeks time , tried on new glasses there was an improvement, but I don’t think it’s a £400 improvement.
My previous visits to Specsavers were very good, this one has been a disaster, so unfortunately I won’t be returning to specsavers for my next eye test”
“For eye tests Spec savers are really good. Great technology and clearly invested money, however, after completing the long sight vision test you can tell the sudden change in tone. The “special” this and “super” that starts being pushed tgen assumed that is what you want whilst Walking back into the shop the £25 eye test whilst looking for just reading glasses turns into £170. If you want an eye test it’s worth just getting the prescription and buying online for a fraction of the price. Staff were always polite, although the enforced Egyptian style / 1980s car salesman sales technique is massively outdated.”
“Specsavers told me my need for yag laser treatment was not bad enough for the NHS however going privately at freedom vision solved my problem within a week. Will not be using spec savers again.”
“So I’ve been with them for a number of years I get a repeat prescription delivered every 3 months pay monthly. I phoned my local branch to see if they had any spare in store was told no , but then told I could order my prescription today but would need to pay £36 today I already pay monthly so this was a shock to me , let’s just say I’m looking for a new optician today one not very satisfied customer”
“I went into spec savers to collect my designer glasses on Friday 8/8/25 . The assistant named Dee in FELTHAM branch was so helpful and was very impressed with her. Thank you”
“Had eye test 3rd April 2025 Still waiting for glasses after wrong prescription TWICE still waiting for sunglasses it is now 8th August 2025 over 4 months now, summer near enough gone what a nightmare this place is Were going to ring me twice but must have lost my phone number having to ring them. still no sunglasses. Old glasses still better than new ones
Would not recommend city centre store Milton Keynes”
“Got my glasses in Red Deer in Feb and then the frame on 1st pair started to come apart. Went to the Edmonton store in Londonderry Mall and they swapped the frame no charge. My glasses are brand new again; Thanks Specsavers”
“Home visit: my mother who is 85 was told (in an earlier telephone call) that reading glasses would be approx £30, so she knew beforehand that there would be a payment. On the day, she was given a selection. "I'd like a cheaper pair," she said. She was charged £70 for the glasses. On top of that a home visit 'fee' of £30 (her previous Specsavers home visit was free). £70 for reading glasses is outrageous. And the home visit 'fee' is unwarranted, as nothing had changed in her circumstances since the last (free) home visit.
Specsavers is a thoroughly disreputable company that took advantage of my mother's age and vulnerability.”
“Initial eye test booked and cancelled on the morning of the test- unforeseen circumstances. Then offered a further appointment another 4 weeks to wait. Got a call to offer earlier appointment in one week so waited and waited for the time slot given but no one showed up. Appointment had been looked on the system but not forwarded to who was coming out to do the test so they didn't come. A further test was booked for another 2 weeks away. Test was done and new glasses x 1 pair ordered at a cost of £530 with the advice glasses would be there withing 2 weeks. That was over 3 weeks ago and when I enquired they have a back log so another 11 days before the,glasses will be here. Again unforeseen circumstances was cited as the reason but the courteous thing would be to contact people who cannot get out to have their eye test done and inform them of the extended wait. Not a good service at all , system seems to need to be looked at and revised or employ more staff to cope with the volume of customers”
“2 out of 2 glasses did not work, its all a game to get you to add "special" stuff.
How hard can it be to make reading glasses, and driving glasses? lots of excuses, they just want to keep bringing you back to try to upsell.
VERY Disapointed.”
“Just an overall sense of the place being very busy, staff inexperienced , waiting times long. waiting for a call back which never came and being told had been given glasses that were too strong on previous visit.”
“After reporting a very poor experience at one of Specsavers shops after being charged for what should be free NHS batteries to hearing aids supplied and fitted by Specsavers I have received no response from both their web site nor their chat line.”
“I am writing to raise a concern about a recent glasses purchase made for me (I’m 17 years old). I was told the lens thinning was optional, and I made it clear multiple times (3 times) that I didn’t need it. However, the staff member continued pressuring my father, who didn’t understand it was optional since she described it as if I did not get it would have massive and serious impact and ended up paying £60 for something we didn’t want or need.
I have had a similar prescription before and never required thinning and had unevenness. I believe this upsell was misleading, especially considering I’m under 18 and eligible for NHS support.
I would like a breakdown of the charges and would appreciate a review of this situation to determine if we are entitled to a refund or adjustment.
Date of experience: 15 July 2025”
“I visited Specsaver Square One today, I had wonderful experience. The staff were friendly, accommodating, smiling and professional. They make me comfortable throughout the exam process. The doctor is excellent, took time to explain everything clearly which, I appreciated so much.
I got a very good deal, highly recommended for anyone looking for affordable eye glasses, great customer service.”
“Absolutely disgraceful - I waited for 45 mins for them to answer
After 25 minutes of waiting I was told I was next in line - really - then waiting for a further 20 mins !!!!!!”
“Sarah Star at Barnstable store was so kind to me offering advice and making sure that Optician Ikechuwu Ocafo makes my referral to Exeter for my cataract op”
“I went to specsavers at vaal mall and was assisted by Jane she was so friendly and patient with me as it was my first going there and not having enough information about their products , she showed the special and even got the discount 😅
She really made me the happiest customer ever”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
“Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That’s when I found Mrs. Mercy. Her team’s professionalism stood out right away. They didn’t sugarcoat anything—they gave me a clear roadmap and followed through with constant updates. I didn’t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference.”
