My initial complaint about the front line service is more or less irrelevant now. I submitted a complaint, twice, using on website. No response. Used your chat online. Provided details, was asked for phone number and told someone would get back to me. Nothing. Made my experience know on your Facebook site, three times. Finally got a response. Obviously didn't want the negative write up. Was told it was a PR site and that my complaint would be passed on to Specsavers on the Moor, Sheffield. Had phone call two days later. No initial apology but merely informing why they accommodate my special needs - fair enough. When I asked why so long to respond or non-response to my initial complaint, was told they just received it from head office. Come on! You didn't care about the complaint until I went on Facebook. It was only then I received an apology. I am summarising the conversation over the phone...I hope yo record phone calls "for training purposes," Listen to it the arrogance and "how dare you complain" tone leaves a sour taste. The recording would make a great training example on "how not to talk to your customers." The reason why I am making an issue of this is, what if one of your customers with a serious complaint about the eyes/prescription or hearing aid, etc., had reason to complaint? You ignore them and hope they will go away? Based on my experience, quite a few probably will have. The optician was great, your frontline service.....MUCH TO BE DESIRED. I will continue to use your Facebook site and make this an issue in the absence of a satisfactory explanation about your poor/initial non-response until I made a pain of myself.