Home visit: my mother who is 85 was told (in an earlier telephone call) that reading glasses would be approx £30, so she knew beforehand that there would be a payment. On the day, she was given a selection. "I'd like a cheaper pair," she said. She was charged £70 for the glasses. On top of that a home visit 'fee' of £30 (her previous Specsavers home visit was free). £70 for reading glasses is outrageous. And the home visit 'fee' is unwarranted, as nothing had changed in her circumstances since the last (free) home visit. Specsavers is a thoroughly disreputable company that took advantage of my mother's age and vulnerability.