Initial eye test booked and cancelled on the morning of the test- unforeseen circumstances. Then offered a further appointment another 4 weeks to wait. Got a call to offer earlier appointment in one week so waited and waited for the time slot given but no one showed up. Appointment had been looked on the system but not forwarded to who was coming out to do the test so they didn't come. A further test was booked for another 2 weeks away. Test was done and new glasses x 1 pair ordered at a cost of £530 with the advice glasses would be there withing 2 weeks. That was over 3 weeks ago and when I enquired they have a back log so another 11 days before the,glasses will be here. Again unforeseen circumstances was cited as the reason but the courteous thing would be to contact people who cannot get out to have their eye test done and inform them of the extended wait. Not a good service at all , system seems to need to be looked at and revised or employ more staff to cope with the volume of customers