I am writing to raise a concern about a recent glasses purchase made for me (I’m 17 years old). I was told the lens thinning was optional, and I made it clear multiple times (3 times) that I didn’t need it. However, the staff member continued pressuring my father, who didn’t understand it was optional since she described it as if I did not get it would have massive and serious impact and ended up paying £60 for something we didn’t want or need. I have had a similar prescription before and never required thinning and had unevenness. I believe this upsell was misleading, especially considering I’m under 18 and eligible for NHS support. I would like a breakdown of the charges and would appreciate a review of this situation to determine if we are entitled to a refund or adjustment. Date of experience: 15 July 2025