The staff are just not on the ball. Firstly would not let us in the shop to select glasses as said needed appointment. I said thats ok as I will simply go to another provider who would likely be more welcoming. Suddenly they let us in. On ordering a pair, they said the glasses would be ready a week later on Sunday. One pair missing. Then promised a call back once located. Non came. Rang them and said they had them. Went to look and cant collect for a further 2 days. All the while I'm struggling to see. Just feels like they dont really care about the customer.