Went into the store at Heaton Park Blackley Manchester.
My husbands glasses were 8 mths old and the hinge on his Turboflex glasses has bent inwards,causing them to make the arm dig into his head. It has caused the arm to brake.
The store manager James Smith,told him the broken hinge is not covered due to the arm being broken.
He said he would change the lenses but we would have to pay for the new frame.
I find this kind of customer service appalling.
3 years ago
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