Incredibly poor service. A waste of time and money. Best advice I can give is go straight to Boots. Level of service is far superior. My complaint involves the Watford store and Harrow store. - Tried to order glasses and told to email. Sent 4 emails plus several follow up calls with no response or follow up from the store. Ended up waiting 3 weeks with no progress or apology so decided to go to another store in Harrow. At the Harrow store I ordered a new set of glasses + sunglasses. Subsequently I was told by the store to collect the glasses as they were ready but when I arrived this wasn't the case, the wrong lenses had been fitted. I was then told to wait 30 minutes and they would be ready. Then subsquetly another 20 minutes on top. Then another 5 minutes. At this point I was told again they still were not ready and had 1.15 hours in the store. I still didn't have my glasses that THEY had contacted me about to tell me were ready. Left the store without the glasses. No apology/concern or sense of accountability from any of the staff from either store. Staff appear to be asleep with no sense of customer service.