I wouldn’t give one star but had to press one I’ve had so many negative experiences in the waterlooville branch and cosham branch. I’ve been given the wrong prescription, been shouted at, harassed by the staff .. questioning me on my eye test result, making me look through loads of other lenses, in the picking out glasses stage. I’ve been told I have cataracts!!! And I don’t, the next impromptu check I had showed non !! How can they take a photo of my eye that was suddenly cloudy and not wonder how that happened in 6 months? I had no apology for this. Disgusted with the service. Each time I go in, something always goes wrong.