Have been to your SURBITON shop on many occasions this year and cannot get my glasses to fit and vision poor. Terrible staff, not interested in the customer apart from paying. Rushed through choosing frames, they received back one wrong from Lab. so had to have this changed. Adjustment was poor told my brain would need to adjust to the new lenses. No interest in what they are doing for ever looking at manuals. Had received both pairs of glasses after 2 months of waiting but they do not fit, never measured for correct size, why not! When asked why the assistant said all frames are the same size? Staff not trained or just useless at what they are doing. Asked for refund and told why did I need this as my glasses were fine. Specsavers DO NOT save you money there offers are a rip off, quality of product poor, staff abysmal. DO NOT GO THERE.