I have been missold the contact lense appointment. Online it said it's free and when I left I paid £25 (which I thought I paid for contact lenses) but it was for consultation and trial. Online it also says, that you can book only free contact lense trial. I actually did not even know that what I paid was trial of lenses and was surprised when I came to collect my lenses I was told that it is not the case. I was frustrated at this point and asked to get my prescription (that I have apparently paid for) so that I buy contact lenses somewhere else. I was told that there is no prescription until I book a trial session and then I can order contact lenses. I was missold a service/product in a bright daylight. I was not informed at any point that I will have to pay for consultation. Please check online - it does say it is free and nowhere at a booking stage or in-person I was told that it is not a free service.