On Tue 6th Sept I had a problem with my private hearing aids that needed a repair before we go to Spain on 13th Sept. There were no appointments at my local Kenilworth Brach but managed to find and book a repair with Solihull Hearing Centre for 12th Sept. I received an email confirming my appointment but then get an email asking for my name, address and date of birth which I believe was part of the booking process. These I supplied to be told by email that they are cancelling my appointment and refer me to Kenilworth who I know have no appointments before we go away. Totally unacceptabl behaviour imo from a company that I thought was better than this.