Due to vision problems in one eye (to include a shadow), I paid for a consultation during which my eye was scanned. Optometrist informed me that my eye was healthy. I did not feel confident with what I was told so the next day, with my vision still the same as it was, I went to my A&E who referred me to the eye clinic to be seen the next day. The eye clinic sent me straight away to Moorfields hospital where I underwent surgery that day. So much for specsavers diagnosis of my eye being healthy. It was pointless complaining to specsavers. If in doubt about anything with your vision, get a second opinion.