Shouldn't have gone to specsavers. Continuous problems with my specs. Numerous visits but problems not resolved. Spoke to manager who stated that they don't keep records of visits and the best she could do is inform me to pay £160 for titanium glasses. I have never met anyone so negative when it comes to addressing the public. I got these glasses in February 23 through my entitlement on the nhs. I payed extra to make them bifocal. My opinion is that Specsavers is like a supermarket conveyer belt. Next customer, next customer, etc. After being in high management I can say with experience that this manager thinks she's the owner of your franchise and customers are at the bottom of the list. This is my honest opinion of the Inverness branch that I visited.