Specsavers Bedminster Awful service. Stood waiting for someone to serve me for over 10 minutes, 3 people sat at their tables not busy, all ignored me, until I asked for help. When I asked about the cost, the assistant couldn't work it out, and it took 3 attempts to get this right. Waited a week to get my glasses. Picked them up, they had been fitted with the wrong lenses. I was asked to leave the glasses and they would be ready to pick up 3 days later. I phoned before heading down to pick them up, and no one could find the glasses or advise where they were. This is now 1.5 weeks and I still have no glasses. The staff need training on what good customer service looks like. Either your hiring process isn't robust enough or your training or perhaps a combination of the two- but customer experience was beyond dreadful
2 years ago
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