SOS visit to Carlisle branch after my friend had fallen and broken her specs. Lens intact but frame broken so asked if they could do some kind if emergency repair so we could drive home. Young male assistant turned over the broken frame and declared "Sorry not our frame I can't help you". My friends face was bleeding & I said "Any chance of a temporary repair so we can get home?" He then repeated his actions and words as if we were unable to understand. I was shocked and disapointed by his attitude as Specsaver at Workington are always wonderful. Left the store and visited Boots optician who did a temporary fix to get us home. Will remember this lack of service in the future.