Would give 0 stars if I could. I have been going to Specsavers Oxford Queen Street for a few years but never again. I have been refused a sight test without a reason and in a rude manner as well. The optician was unpleasant from the minute that they opened my file and saw that last time I had a sight test with Specsavers I didn’t buy glasses there. Then they started asking me questions that made me feel like I have done something wrong and I am being interrogated. After that they just made me leave saying that they are refusing giving me a sight test. My husband had a sight test booked straight after mine and they refused that too. That whole experience left me feeling anxious and upset, I had a panic attack on the way home. I will also be raising a complaint with customer service but I doubt that is going to do anything at all.
2 years ago
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